The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

livia89 Author

Level 1

4 points

Frozen iPhone

My iphone is completely frozen and I can't unlock it. I've shut it down four times and it's still frozen and untouchable.

iPhone 11, iOS 16

Posted on Mar 24, 2023 12:51 PM

Top-ranking reply

Axel Foley

Level 10

157,170 points

Posted on Mar 24, 2023 12:55 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

View in context

Frozen iPhone

Similar questions