Magic Keyboard Touch ID not working consistently

I've given up on my keyboard, will try to replace it during the next few days as it's still under warranty.

Just for an update, is the new full size keyboard still working with touch id?

Los_Altos_geek wrote:

Also, day three of my new keyboard, no problems to report with Ventura.

And Swervb, still working unplugged with Sonoma?

Swervb wrote:

Day three of unplugged but successful touch ID operations... Something must be different in Sonoma... better different.

LOL... I just updated Sonoma... and did some work... I saw this in my gmail... and it stopped working when I went into the discussion post. I'm wondering if I need to have it plugged in again for a few days after the OS update to today's dev release... wtf

Received a replacement for the keyboard with faulty SPACE bar. It is the same 1.4.8 firmware as my spare keyboard that had the Touch ID issue described here. So may not be related to 1.4.8 as this new keyboard is working without issues since 2 days.

faulty keyboard sent for 'repair' so will have to wait and see what happens with that one and what I get back.

Me too! I would say that it’s even worse with Mac OS Sonoma.

Shame on you Apple! You should at least provide an answer for your beloved customers. After all, we spend a lot of money to buy your expensive products, and we expect that they at least work…

Just got new M2 Mac Studio and Touch ID keyboard and I thought I was doing something wrong. Glad I found this thread. Please fix this Apple. The Extra $50 we all spent is going to waste and I love this feature!

Same here, it's been working consistently for the last 3-4 days for me. Funnily, I'm still expecting the replacement that Apple support had ordered for me to fix the issue (which apparently wasn't going to, if firmware was the issue). The layout is a different language than English and it's taking weeks. If the current keyboard keeps working, then I might have to reach out and halt the replacement.

I've a 2023 14" macbook pro, of today Feb 24 2024, it's fully software-updated with sonoma 14.3.1 and the finger print sensor has been AWFUL and crippled. I took out my finger print, cleaned off the keyboard, which wasn't dirty as I keep it clean, and my fingers are clean, not wet, etc. It took FOREVER to load a new fingerprint and it's still not working, or I would say BARELY! I have not downloaded any software but judging that there's MANY of us having this same exact issue, it's gotta be Apple / Apple software, or maybe a hardware problem where the finger sensor dies? I'm kind of new with Apple products and they're NOT cheap! and this IS leaving a VERY sour taste in my mouth.

I'm on my 2nd magic numerical keyboard with Touch ID for my 3 month old iMac with M3 chip and continue to have this problem. I spent $2k on my new iMac 24 inch and shouldn't be dealing with this. It's unacceptable and I'll see what Apple has to say now when I call to complain for the 2nd time. This is Apple issue and not user issue ..I keep everything clean etc. they need to provide me with some compensation for my time and not having what I paid for. I've been a dedicated Apple user of iPhones,iPads AirPods, HomePods etc for many years and this is ridiculous as I said before!

I gave up long time on mini keyboard touch id then i tried again with Ventura 13.6.7 and worked for a week then now is very hard to make it work before was just resting my finger on the sensor now i have to press hard and sometimes it dosent work at all its very temperamental its weird shouldn't be temperamental either working or not ! i believe the touchid security also work with apple servers by sending kind of security encrypted key sent to their servers not only locally in our computers that's why is temperamental ! for exemple my ipad air touchid never worked and now started to work all time without updating the os ??

I use an older intel i7 MacBook Pro and have the same issue. It’s a general problem it seems. The Apple Store replaced my hardware retested it (it worked then), gave me a 10% discount and sent me home. As soon as I got back the issue was still there. It’s frustrating. I’m a huge Apple fan but this is very disappointing.

Doesn't work consistently on M1 either. Oddly enough, it worked to allow me to sign on to this website but nothing else. I have the same experience as everyone here - it may work for a brief period of time but then nothing.

any idea ?

like how to turn off The keyboard power save mode ?

Same exact issue as above … worked great for the first day and now after awhile away from the computer stops. Stinks it’s not an inexpensive feature …

Oh okay … did they give you a hard time ? Curious maybe the stock Amazon has is all broken. Did getting a replacement fix the issue permanently? Thanks for you help / feedback

I’m in a mbp m2 max so perhaps m2 in general ?