Thanks for replying, Frankfiz, and that additional info, it really helps! Just so we make sure we mention this, if you are double-clicking the message, it is expected behavior to have the message open like that. Another thing you can check are some of these settings:
"Change how emails are shown
In the Mail app
on your Mac, do any of the following:
* Turn off conversations to ungroup messages: Choose View > Organize by Conversation. Email conversations are off if there’s no checkmark next to the command.
* Sort messages: Choose View > Sort By, then choose an attribute, such as From or Size, and a sort order.
* Show the message preview on the side or bottom of the Mail window: Choose View > Show Side Preview or View > Show Bottom Preview.
* Show more details: Choose View, then choose details to show, such as Date and Time or Message Size (a checkmark indicates a detail is shown).
* Show messages with dark backgrounds (when using Dark Mode on your Mac): Choose Mail > Settings, click Viewing, then select “Use dark backgrounds for messages.”
* Resize the message list: Drag the bar that separates the message list and the message preview to the left or right.
Alternatively, you can use column layout to view messages. See Use column layout."
And that info is from this Apple resource: Read emails in Mail on Mac - Apple Support
If you are not able to use the info above to resolve this issue, use safe mode to start up your Mac as it does the following things:
- Verifies your startup disk and attempts to repair directory issues, if needed
- Loads only required kernel extensions
- Prevents Startup Items and Login Items from opening automatically
- Disables user-installed fonts
- Deletes font caches, kernel cache, and other system cache files
Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.
How to use safe mode on your Mac - Apple Support
Have a great day and thanks for using the Apple Support Communities!