Apple Watch cannot update Apple ID Settings

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Level 1

9 points

Apple Watch cannot update Apple ID Settings

Just turned in my old apple watch or an Ultra. At the Apple Store. Paired, set up but it keeps asking me for AppledID password. I enter it correctly and it returns the error message “There was a problem connecting to the server.” I know it’s the correct password because a) I know my password, b) I entered it at the Apple Store in front of an employee while I transferred from one watch to the other and it worked and c) if you put in the wrong password, you get a different error message. I called Apple, waste of time. Store can’t help.

This $1000 watch is basically half useless, and I cannot get it to finish setting up. I’ve reset, restarted, am updated, all the obvious stuff, etc. Nothing works. Very frustrated.

iMac 27″, macOS 10.13

Posted on Mar 25, 2023 10:48 PM

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Answer 1

Top-ranking reply

LD150

Level 10

104,318 points

Mar 26, 2023 12:52 AM in response to T. Ellis

I suspect there may be apps on the iPhone that were purchased using another Apple ID then you signed into a different Apple ID instead of factory resetting the iPhone.

As the Ultra is a completely new experience I suggest unpairing the Watch then set it up as a New Watch.

Unpair and erase your Apple Watch – Apple Support (UK)

(this will create a backup too)

Then set up as a new watch

Set up your Apple Watch – Apple Support (UK)

which includes this article how to set up cellular

Set up cellular on Apple Watch - Apple Support

takes about 20 minutes

If it still does it reach out to Apple Support directly. You should be able to reach them here

Click here > Contact - Official Apple Support

or phone numbers

Click here > Contact Apple for support and service - Apple Support