Apple ID help

My old iPhone 7 had my old Apple ID, I wasn’t using the phone for months due to personal reasons when I decided to use the phone after the period of time I forget the passcode since it was so long since I used the phone. The phone then locked from too many login attempts. I took the phone to Apple to try to factory reset it but was told the phone was too worn out and old to actually complete the reset. So I then bought a new phone. My old Apple ID with all my previous contacts, photos, apps etc won’t let me login even thought I have the correct Apple ID and password for it, it needs a confirmation from my old phone which is unable to be used since I got a complete new phone & number. How can I get my stuff back?

Posted on Mar 26, 2023 8:03 PM

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Question marked as Top-ranking reply

Posted on Mar 28, 2023 11:43 AM

Greetings NeedHelpRightNow1233,


It sounds like you need a verification code in order to access your Apple ID to restore your data. Are you signed into another iOS device or Mac? If so, learn how to get a verification code: Get a verification code and sign in with two-factor authentication


If you are still unable to log in, you'll need to begin the account recovery process to regain access to your Apple ID. Learn how here: How to use account recovery when you can’t reset your Apple ID password


We hope this helps!


Sincerely.



1 reply
Question marked as Top-ranking reply

Mar 28, 2023 11:43 AM in response to NeedHelpRightNow1233

Greetings NeedHelpRightNow1233,


It sounds like you need a verification code in order to access your Apple ID to restore your data. Are you signed into another iOS device or Mac? If so, learn how to get a verification code: Get a verification code and sign in with two-factor authentication


If you are still unable to log in, you'll need to begin the account recovery process to regain access to your Apple ID. Learn how here: How to use account recovery when you can’t reset your Apple ID password


We hope this helps!


Sincerely.



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