Airpods Pro Gen 2 Mismatch

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Level 1

5 points

Airpods Pro Gen 2 Mismatch

I recently lost my Airpods Pro gen 2 case. I went to an Apple store to replace the case. The case they gave me looked to be a Generation 1 case. First Question: is this a problem? and should I get the generation 2 case instead?

I was then told to keep the Airpods in the case for 45 minutes to let them mesh together. However, after doing that, it gives me this error of my Airpods and Case are mismatched and do not belong to me. It also doesn't charge my Airpods and leaves them at 1 constantly. I've literally tried every single fix in the book, I've reset my phone, reset the AirPods, and tried everything. Second Question: how do I fix this?

Posted on Mar 27, 2023 9:40 AM

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Answer 1

TheLittles

Level 10

202,841 points

Mar 27, 2023 2:12 PM in response to shreykv

shreykv Said:

"Airpods Pro Gen 2 Mismatch"

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Troubleshooting AirPods Mismatch:

A. Start here: If you see an alert that says "AirPods Mismatch" - Apple Support

B. Verifying Genuine AirPods:

Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
Enter the Serial Number here: https://checkcoverage.apple.com/.
View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.

C. A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:

Contact Us - Choose Locations
Proceed from there, as necessary
Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

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Airpods Pro Gen 2 Mismatch

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