i purchased hallow yearly subscription on my phone but can't get it to work on my ipad

i purchased hallow yearly subscription on my phone but can't get it to work on my ipad


iPad, iOS 9

Posted on Mar 27, 2023 10:11 AM

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Question marked as Top-ranking reply

Posted on Mar 29, 2023 8:47 AM

Hello MySubs61,



Thanks for choosing the Apple Support Communities. We understand you cannot get a subscription to work on your iPad, that you purchased on your iPhone. There may be a few things that are causing this.


  1. You are using a different Apple ID on each device
  2. The app in question isn't compatible or available on iPad


To check your Apple ID settings on each device, follow: Sign in with your Apple ID - Apple Support

Ensure the same Apple ID is being used on both. Subscriptions are tied to the Apple ID they were purchased from.


To check app compatibility, try contacting the app developer by following: How to contact an app developer - Apple Support



We hope this helps.


Cheers!



1 reply
Question marked as Top-ranking reply

Mar 29, 2023 8:47 AM in response to MySubs61

Hello MySubs61,



Thanks for choosing the Apple Support Communities. We understand you cannot get a subscription to work on your iPad, that you purchased on your iPhone. There may be a few things that are causing this.


  1. You are using a different Apple ID on each device
  2. The app in question isn't compatible or available on iPad


To check your Apple ID settings on each device, follow: Sign in with your Apple ID - Apple Support

Ensure the same Apple ID is being used on both. Subscriptions are tied to the Apple ID they were purchased from.


To check app compatibility, try contacting the app developer by following: How to contact an app developer - Apple Support



We hope this helps.


Cheers!



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i purchased hallow yearly subscription on my phone but can't get it to work on my ipad

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