If so many people are reporting screen cracks with no obvious damage, could it be a faulty display? I don't understand how closing the computer an opening it to find a crack can be blamed on the user. I just feel like if I pay almost $3000 for a computer, it should not be so easily damaged.
MacBook Pro 14″, macOS 13.2
sangita183 wrote:
If so many people are reporting screen cracks with no obvious damage, could it be a faulty display? I don't understand how closing the computer an opening it to find a crack can be blamed on the user. I just feel like if I pay almost $3000 for a computer, it should not be so easily damaged.
Take it in for repair if you want it fixed—
Check your coverage
My Support - Official Apple Support
If you have AppleCare+ it will cover a large portion of accidental damage.
AppleCare Products - Mac - Apple
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Learn how to get your Mac fixed and how much it will cost. Mac Repair Service Mac Repair & Service - Apple Support
Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support
Check your coverage
My Support - Official Apple Support
sangita183 wrote:
I did. It just bugs me that I have to pay another $100 for a computer that’s not even 2 weeks old for something I didn’t do.
I would take it up with the Apple Store and see what they can do, you can always escalate the issue up the chain of command while you are there—ask for a manager, they have some discretion.
I did. It just bugs me that I have to pay another $100 for a computer that’s not even 2 weeks old for something I didn’t do.
They’re trying to get it fixed for free if not I pay.
Hairline screen crack
