Touch ID on Mac mini M2 Pro with Ventura 13.2.1

Here is my issue, Touch ID works fine if I keep my Magic Keyboard connected to my Mac via a cable. If I unplug the cable Touch ID keeps working for about an hour and then stops working. Keyboard is fully charged and ID sensor is clean. Safe mode, switching keyboard off and back on, rebooting Mac, etc., does nothing to solve the issue. This is EXTREMELY frustrating to say the least. Is this problem perhaps being caused by a bug in the latest Ventura release? Is there anyone else in the community having the same or similar experience? I can't seem to find a definitive solution anywhere for this issue.

Mac mini, macOS 13.2

Posted on Mar 27, 2023 10:57 AM

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Posted on Apr 15, 2023 3:50 AM

Hi


I opened a case with Apple: to cut it short, it seems its a hardware issue, they asked me to bring it to an Apple Service Provider\Apple Store for further investigation.


In details:

  1. The 1st advisor went with all questions via Chat, and at the end, s\he recommended to schedule a call with an advisor..
  2. The 2nd advisor were pretty helpful, he checked the logs, and asked me create a new partition with a new MacOS on it -without even setting the profile-, in order to see if the problem still exist, and collect fresh logs from untouched version of the OS, which I did and found the problem still exist, he confirmed that it is not Keyboard issue, either a software or hardware issue.
  3. Since MacOS takes time to be installed, I had a 3rd advisor checking the logs, which, according to her, had been shared with a senior advisor, who at the end says it seems a hardware issue, and recommended to take for further investigation by an Authorized Service Provider.


Now, from where I live, I don't know how long will it take to get it replaced, and whether will I keep the device until I get the replacement or not.

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Touch ID on Mac mini M2 Pro with Ventura 13.2.1

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