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Constantly restarting

My iPad Air 4 recently started to reboot itself while in the middle of using it. The battery percentage level shows it’s in the red when it has a full charge. Sometimes after restarting it will show the right amount of the battery charge or will show in the red. I’ve tried the hard reset many times and it works for a little bit then goes right back to rebooting. It’s up to date and I’m just at a loss 🤷🏻‍♀️. Thanks for your help!

iPad Air, iPadOS 16

Posted on Mar 27, 2023 1:44 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2023 1:59 PM

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly, read this support article for how to resolve this --> --> If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

It has you:

- Check your software

- Check your hardware


You may need to get Apple to have a look at it:


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations - Apple


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


2 replies
Question marked as Top-ranking reply

Mar 27, 2023 1:59 PM in response to Runninc99

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly, read this support article for how to resolve this --> --> If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

It has you:

- Check your software

- Check your hardware


You may need to get Apple to have a look at it:


Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations - Apple


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


Mar 27, 2023 2:16 PM in response to Runninc99

The symptoms that you describe suggest a failing/failed battery. 


Are you able to use the iPad while remaining connected to your Power Adapter? If yes, while monitoring the indicated battery state, disconnect the Power Adapter; if the indicated battery state suddenly falls, or the iPad shuts-off, this test demonstrates the iPad battery having reached the end of its usable life:

iPad Repair & Service - Apple Support


Otherwise, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Constantly restarting

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