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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
My brand new, from the Apple Store, Air Pods Pro were already named when I set them up. I did manage to rename them but I also receive a message when I leave home that says “the owner of this item can see your location…”
[Re-Titled by Moderator]
AirPods Pro
Your supposedly brand new AirPods are not brand new if they have been previously installed and named by someone else. It sounds like they were not properly cleared from the previous owner's Apple ID.
You don't say where in the world you live, but in most regions Apple has a 14 day no questions return/refund policy. Unless I had purchased as pre-owned/discounted stock, if I found this problem I would reject the AirPods immediately and return for exchange to genuinely new AirPods!
Your supposedly brand new AirPods are not brand new if they have been previously installed and named by someone else. It sounds like they were not properly cleared from the previous owner's Apple ID.
You don't say where in the world you live, but in most regions Apple has a 14 day no questions return/refund policy. Unless I had purchased as pre-owned/discounted stock, if I found this problem I would reject the AirPods immediately and return for exchange to genuinely new AirPods!
Brand new AirPods Pro says “owner can see your location”
