apple Id and password

why is apple keep denying me I did the request form for them to help me to try to factory reset my iPad. I have done this twice. I locked myself out of my iPad and took it to the apple store. They unlocked my iPad and now I can't remember my apple id or password. I need to factory reset this to start over. I have no idea what to do. I just feel so dumb right now. I feel like crying my eyes out. I have tried the request form twice now and have been denied. I don't know what I am doing wrong. what should I do? Should I try to go back to the apple store?

iPad (10th generation)

Posted on Mar 28, 2023 7:07 PM

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Question marked as Top-ranking reply

Posted on Mar 29, 2023 6:51 AM

Presumably your iPad is Activation Locked.


Here are the Apple support pages that outline the Activation Lock - and the available mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


2 replies
Question marked as Top-ranking reply

Mar 29, 2023 6:51 AM in response to frustrated4788

Presumably your iPad is Activation Locked.


Here are the Apple support pages that outline the Activation Lock - and the available mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


Mar 28, 2023 8:46 PM in response to frustrated4788

To reset your device, you need to disable FindMy. Apple's program to help you track your devices. The only way to do this is with your AppleID password. If you need to reset it, go to Settings>[Your Name]>Password & Security>Change Password. Change your password, and make sure to write it down, or store it somewhere safe. The attempt to reset your device again. Make sure you have a backup in iCloud, or on your Mac or Windows computer. You can view how to do this here How to back up your iPhone, iPad, and iPod touch - Apple Support


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apple Id and password

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