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WhatsApp keeps crashing on iPhone 13 Pro Max

I use iphone 13 pro and since 2 days whatsapp has been crashing i opened the app then it closes automatically and send me back to home screen can call or msg someone. How do i resiolve this ?


[Re-Titled by Moderator]

Posted on Mar 28, 2023 11:06 PM

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Posted on Nov 22, 2023 5:05 AM

I’m facing the same issue with iPhone 15 pro since an update 10 days ago. I have tried everything, all solutions on this thread, nothing is working. Have reached out to WhatsApp and sent logs too just keep getting automated responses back. Please HELP. Don’t want to lose backup

78 replies

May 23, 2023 6:45 AM in response to raghu107

that did the trick for me, too!

  1. Backup, if still possible
  2. delete App
  3. restart phone
  4. renew Face ID, passcode, I even changed the apple pw, don't know if it had an influence
  5. re-install WhatsApp


I first tried renewing Face ID and passcode, then restarted the phone, then reinstalled WhatsApp, which did NOT work. Also not with WhatsApp Business. It seems the renewal of FaceID, passcode and so on has to be right before reinstalling WhatsApp without being interrupted by a phone-restart.


Good luck to you guys!

And fingers crossed, that its gonna stay fixed!

Dec 28, 2023 4:23 AM in response to mukul275

After trying everything available on any thread across forums, I finally got WA on my iPhone 13 working fine!!! This has been working for me for a month now!! I was waiting to see how long it would take, and so far (touchwood!) all's been well.

  • I added a new SIM/phone number to my phone
  • Took the iCloud backup for existing WA and deleted the app after that
  • Reinstalled the app, this time started afresh with the new phone number.
  • Deleted the app again
  • Reinstalled the app, restored my old phone number
  • Voila! It stopped crashing.

Now, for details, my new number did not have any chat backup to screw up from. So, it kind of got disconnected from iCloud. I pray hard enough every day that it continues to work flawlessly as it does finally, because I know how much pain it is. I had done multiple loops of going through WA support (which was useless), writing to Apple, following people of forum, basically been in a mess, regretting the upgrade.


So far, so good. Worth a try.

Dec 28, 2023 4:25 AM in response to Starfery

After trying everything available on any thread across forums, I finally got WA on my iPhone 13 working fine!!! This has been working for me for a month now!! I was waiting to see how long it would take, and so far (touchwood!) all's been well.

  • I added a new SIM/phone number to my phone
  • Took the iCloud backup for existing WA and deleted the app after that
  • Reinstalled the app, this time started afresh with the new phone number.
  • Deleted the app again
  • Reinstalled the app, restored my old phone number
  • Voila! It stopped crashing.

Now, for details, my new number did not have any chat backup to screw up from. So, it kind of got disconnected from iCloud. I pray hard enough every day that it continues to work flawlessly as it does finally, because I know how much pain it is. I had done multiple loops of going through WA support (which was useless), writing to Apple, following people of forum, basically been in a mess, regretting the upgrade.


So far, so good. Worth a try.

May 29, 2023 7:17 AM in response to SravanKrA

The problem occurs when I launch the application. Initially, it functions for a brief period of about five seconds, but then it suddenly crashes. The screen freezes, rendering all functions inaccessible. Afterward, the application automatically closes and returns me to the main menu of my iPhone13.

This issue has been extremely frustrating, as it hinders my ability to use WhatsApp Business effectively. I have tried restarting my device and restarting the application, but the problem persists.

May 29, 2023 9:01 AM in response to Salah-Eddine-AB

Wats app is getting crashed every 2 minutes then we have to close and open the application again . Initially, it functions for a brief period of about five seconds, but then it suddenly crashes. The screen freezes, rendering all functions inaccessible. Afterward, the application automatically closes and returns me to the main menu of my iPhone13.

This issue has been extremely frustrating, as it hinders my ability to use WhatsApp Business effectively. I have tried restarting my device and restarting the application, but the problem persists ,I even tried reinstalling the wats app multiple times but nothing is working smoothly . This problem is only with wats app application . Pls need a help .

May 30, 2023 1:06 AM in response to Neha_2816

WhatsApp works on and off. One fix works and then stops working. There seems to be an issue many times when there is an update to whatsapp or to IOS. The only way I can use Whatsapp on my phone is to turn off the internet, read and write all responses and then turn the internet back on and the responses for out and new messages come in. Just crazy. It doesn't matter is I have Wifi or Mobile Data on, one or both , it just wont work and freezes after about 20 seconds or less. So this is my work around until one of these providers decides to make sure the two can work together. It seems to me that Whatsapp (Facebook) and Apple are not really interested in making sure their products work together. This has been going on for months!

Oct 30, 2023 6:27 PM in response to mukul275

I have been facing the same issue on my 13 pro max. I believe our iCloud data is corrupted. I tried to restore chats on my another phone and it did worked for a while but as soon as all the chats came back from the backup it started crashing. I believe to make your what’s app work there is only 1 way that is clearing all the chats. Maybe the chats data is corrupted. I am using WA Business on 13 Pro Max and I started facing this issue since 2 weeks now.

WhatsApp keeps crashing on iPhone 13 Pro Max

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