WhatsApp keeps crashing on iPhone 13 Pro Max

I use iphone 13 pro and since 2 days whatsapp has been crashing i opened the app then it closes automatically and send me back to home screen can call or msg someone. How do i resiolve this ?


[Re-Titled by Moderator]

Posted on Mar 28, 2023 11:06 PM

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Question marked as Top-ranking reply

Posted on Mar 28, 2023 11:10 PM

If WhatsApp keeps crashing on your iPhone 13 Pro Max, you can try the following troubleshooting steps:

  1. Restart your iPhone: Sometimes, simply restarting your iPhone can resolve app issues. To do this, press and hold the Power button until the "Slide to Power Off" option appears, and then slide the power off switch. Wait a few seconds, and then press and hold the Power button again until the Apple logo appears.
  2. Update WhatsApp: Make sure that you have the latest version of WhatsApp installed on your iPhone. Go to the App Store and check if there is an update available.
  3. Delete and reinstall WhatsApp: If updating WhatsApp doesn't work, try deleting the app and then reinstalling it. To do this, press and hold the WhatsApp icon until it starts shaking, and then tap the "x" icon to delete it. After that, go to the App Store and reinstall WhatsApp. (Ensure to take WhatsApp Backup before you delete the App)
  4. Clear WhatsApp cache: Go to Settings > General > iPhone Storage and find WhatsApp. Then, tap on WhatsApp and select "Offload App" to delete the app but keep the data. Once it's done, reinstall WhatsApp from the App Store.
  5. Free up storage space: Make sure that you have enough storage space available on your iPhone. If your iPhone is running low on storage space, it can cause apps to crash. Go to Settings > General > iPhone Storage to check how much storage space is available.


Contact WhatsApp Support: If the issue still persists, you can contact WhatsApp Support for further assistance. They may be able to provide additional troubleshooting steps or investigate if there is a known issue with WhatsApp on your iPhone model.


WhatsApp is not an Apple product. Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


WhatsApp Business is not an Apple product. Contact the app developer here --> Developer Website  or App Support  or WhatsApp business products - WhatsApp FAQ




81 replies

Dec 7, 2023 8:11 PM in response to mukul275

To address the iOS WhatsApp crashing issue conclusively, follow these 8 easy steps and before these steps make sure that your WhatsApp and iOS are on the latest version.

I was facing the same issue with WhatsApp and WA Business crashes again and again. This is the solution for both WhatsApp and WA Business.


1- Navigate to Settings


2- Select your Apple ID on the top


3- Select iCloud in the next window


4- In the next window select iCloud Drive


5- Select App syncing to iCloud Drive.


6- Disable both WhatsApp and WA Business as showing in the below image.


7- Now back to the iCloud window and select Show All as shown below image:


8- slide down and stop the synchronization of WhatsApp and WhatsApp Web as shown in the image:


9- Now back to the desktop and use you WhatsApp or WA Business.

This resolution targets potential problems arising from insufficient iCloud storage or network issues hampering data synchronization.

Dec 25, 2023 11:54 PM in response to mukul275

After trying everything available on any thread across forums, I finally got WA on my iPhone 13 working fine!!! This has been working for me for a month now!! I was waiting to see how long it would take, and so far (touchwood!) all's been well.

  • I added a new SIM to my phone
  • Took the iCloud backup for existing WA and deleted the app after that
  • Reinstalled the app, this time started afresh with the new phone number.
  • Deleted the app again
  • Reinstalled the app, restored my old phone number
  • Voila! It stopped crashing.

Now, for details, my new number did not have any chat backup to screw up from. So, it kind of got disconnected from iCloud. I pray hard enough every day that it continues to work flawlessly as it does finally, because I know how much pain it is. I had done multiple loops of going through WA support (which was useless), writing to Apple, following people of forum, basically been in a mess, regretting the upgrade.


So far, so good. Worth a try.

Feb 10, 2024 10:38 PM in response to mukul275

I solved the problem without losing data or conversations. Here is what I did.

First, I installed WhatsApp Business and registered the same number I used with WhatsApp Mesenger. After confirming my email address, I opened WhatsApp Messenger. I receive an alert saying I will lose my WhatsApp Business configuration. After clicking Yes, my WhatsApp started working without losing data or conversation!

May 30, 2023 1:06 AM in response to Neha_2816

WhatsApp works on and off. One fix works and then stops working. There seems to be an issue many times when there is an update to whatsapp or to IOS. The only way I can use Whatsapp on my phone is to turn off the internet, read and write all responses and then turn the internet back on and the responses for out and new messages come in. Just crazy. It doesn't matter is I have Wifi or Mobile Data on, one or both , it just wont work and freezes after about 20 seconds or less. So this is my work around until one of these providers decides to make sure the two can work together. It seems to me that Whatsapp (Facebook) and Apple are not really interested in making sure their products work together. This has been going on for months!

Dec 28, 2023 4:25 AM in response to Starfery

After trying everything available on any thread across forums, I finally got WA on my iPhone 13 working fine!!! This has been working for me for a month now!! I was waiting to see how long it would take, and so far (touchwood!) all's been well.

  • I added a new SIM/phone number to my phone
  • Took the iCloud backup for existing WA and deleted the app after that
  • Reinstalled the app, this time started afresh with the new phone number.
  • Deleted the app again
  • Reinstalled the app, restored my old phone number
  • Voila! It stopped crashing.

Now, for details, my new number did not have any chat backup to screw up from. So, it kind of got disconnected from iCloud. I pray hard enough every day that it continues to work flawlessly as it does finally, because I know how much pain it is. I had done multiple loops of going through WA support (which was useless), writing to Apple, following people of forum, basically been in a mess, regretting the upgrade.


So far, so good. Worth a try.

Feb 10, 2024 10:40 PM in response to mukul275

I solved the problem without losing data or conversations on iPhone 11 Pro Max. Here is what I did.

First, I installed WhatsApp Business and registered the same number I used with WhatsApp Messenger. After confirming my email address, I opened WhatsApp Messenger. I receive an alert saying I will lose my WhatsApp Business configuration. After clicking Yes, my WhatsApp started working without losing data or conversation!

Dec 7, 2023 8:45 PM in response to Desktop144

To address the iOS WhatsApp and WA Business crashing issue conclusively, please follow these 8 easy steps. Before this make sure that your iOS and WhatsApp versions are updated and you are using the most recent versions of both:


Note: Due to budget constraint I am unable to attach all the images of this flow


1- Go to Settings.


2- Click on your Apple ID on the on top of the window.


3- Select iCloud.


4- Click on iCloud Drive.


5- Select Apps syncing to iCloud Drive.


6- Disable both WhatsApp and WA Business as showing in the below image.


7- Now back to the iCloud window and select Show All as shown below image:



8- slide down and stop the synchronization of WhatsApp and WA Business as shown in the image:


9- Now back to the desktop and use you WhatsApp or WA Business.


This resolution targets potential problems arising from insufficient iCloud storage or network issues hampering data synchronization.

Oct 30, 2023 6:27 PM in response to mukul275

I have been facing the same issue on my 13 pro max. I believe our iCloud data is corrupted. I tried to restore chats on my another phone and it did worked for a while but as soon as all the chats came back from the backup it started crashing. I believe to make your what’s app work there is only 1 way that is clearing all the chats. Maybe the chats data is corrupted. I am using WA Business on 13 Pro Max and I started facing this issue since 2 weeks now.

Dec 7, 2023 8:14 PM in response to Desktop144

5- Select App syncing to iCloud Drive.


6- Disable both WhatsApp and WA Business as showing in the below image.


7- Now back to the iCloud window and select Show All as shown below image:


8- slide down and stop the synchronization of WhatsApp and WA Business as shown in the image:


9- Now back to the desktop and use you WhatsApp or WA Business.

This resolution targets potential problems arising from insufficient iCloud storage or network issues hampering data synchronization.

Apr 11, 2023 3:32 AM in response to mukul275

My iPhone 13 has been crashing on my phone for over a week. WhatsApp has not provided any solution, none of these suggestions work. Has anyone tried moving to WhatsApp business?

I’m concerned about losing data. I can back up my iPhone to ICloud but I can’t back up my WhatsApp because of the crashing problem so my question is will I lose data if I move to WhatsApp business?

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WhatsApp keeps crashing on iPhone 13 Pro Max

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