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Since updating to MacOS 13.3 on my 13" M1 MacBook Pro yesterday, the MSN.com website looks bizarre in Safari (screenshot attached). The "butterfly" icon obscures most of the page, and when I click one of the rotating images at the top it dramatically enlarges - to the point of being grainy.
The site still looks normal in Chrome.
Here it is in Safari:
MacBook Pro (M1, 2020)
Hello PBHickory,
Since Safari isn't rendering that webpage as expected, you'll want to take the steps below:
Reload the page
From the menu bar in Safari, choose View > Reload Page. Or press Command-R.
If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit.
If Safari automatically reopens unwanted pages, quit Safari, then press and hold the Shift key while opening Safari. Learn how to control which windows Safari automatically reopens.
Check Safari extensions
If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions.
If you find that an extension is causing the issue, make sure that the extension is up to date.
Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
1. Choose Safari > Settings (or Preferences), then click Privacy.
2. Click Manage Website Data.
3. Select the affected website from the list shown.
4. Click Remove.
5. Click Done.
6. Open the website again in a non-private browser window.
Check Safari settings
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:
• Privacy settings. These settings apply to all websites. For example, a website might require that you allow cross-site tracking, show your IP address, or allow cookies.
• Security settings. These settings apply to all websites. For example, a website might require that you enable JavaScript.
• Websites settings. These settings can be configured for specific websites. For example, a website might require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.
Check iCloud Private Relay
If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: From the menu bar in Safari, choose View > Reload and Show IP Address. This menu item appears only when Private Relay is turned on for your network. Learn more about iCloud Private Relay.
Check VPN or other security software
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
You can also find those steps in this resource: If Safari doesn't open a page or work as expected on your Mac - Apple Support
Should that still persist, are you experiencing difficulties with any other websites?
Let us know, and we'll keep moving forward from there.
Hello PBHickory,
Since Safari isn't rendering that webpage as expected, you'll want to take the steps below:
Reload the page
From the menu bar in Safari, choose View > Reload Page. Or press Command-R.
If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit.
If Safari automatically reopens unwanted pages, quit Safari, then press and hold the Shift key while opening Safari. Learn how to control which windows Safari automatically reopens.
Check Safari extensions
If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions.
If you find that an extension is causing the issue, make sure that the extension is up to date.
Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
1. Choose Safari > Settings (or Preferences), then click Privacy.
2. Click Manage Website Data.
3. Select the affected website from the list shown.
4. Click Remove.
5. Click Done.
6. Open the website again in a non-private browser window.
Check Safari settings
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:
• Privacy settings. These settings apply to all websites. For example, a website might require that you allow cross-site tracking, show your IP address, or allow cookies.
• Security settings. These settings apply to all websites. For example, a website might require that you enable JavaScript.
• Websites settings. These settings can be configured for specific websites. For example, a website might require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.
Check iCloud Private Relay
If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: From the menu bar in Safari, choose View > Reload and Show IP Address. This menu item appears only when Private Relay is turned on for your network. Learn more about iCloud Private Relay.
Check VPN or other security software
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
You can also find those steps in this resource: If Safari doesn't open a page or work as expected on your Mac - Apple Support
Should that still persist, are you experiencing difficulties with any other websites?
Let us know, and we'll keep moving forward from there.
What are you seeing? Is it the gigantic butterfly?
If I remove msn.com website data, quit Safari, then reopen Safari to msn.com the page appears normal. But the next time I quit and reopen Safari the giant butterfly is back.
Also, if I remove msn.com website data, quit Safari, then reopen Safari to msn.com the page is normal. But if I navigate to another site then back to Safari the hero images are too big. Same if I close the window (but don't quit Safari) and reopen it. And if I keep navigating to another site and back the giant butterfly reappears.
Also, msn.com is normal on Microsoft Edge in addition to Chrome. No surprise since it is the same engine.
That's what I'm getting too. It happens on my 14" MacBook Pro M1 but not on my wife's 16" MacBook Pro M1. Privacy and Security settings are identical. I haven't yet found any settings that are different.
I keep coming back to this application as the least cumbersome way to block cookies from a specific website. Not worth it for me. I'll just hope for an update.
I checked this morning, 4/5/2023, and the page is loading/working correctly now. I'm not aware of any update to Safari, so I expect that MSN.COM had a problem that was corrected. We'll see if it continues to work throughout the day. Thanks.
Sometimes I see the butterfly. I can 'refresh' and the butterfly goes away, but the top of the page is 'bonkers'.
By the way, I downloaded Chrome, and it works properly on that browser.
Thank you for the cure!
When I got to "Test with a private window" the web site loaded normally. So I removed msn.com under Manage Website Data and now it loads normally.
Thanks again!
Hi PBHickory,
Thanks for the update. We're glad you were able to get that resolved.
Have a great rest of your day.
Didn't work for me.
Indeed it is. Looks normal first time, every time now.
Thanks for letting me know.
MSN.com website on Safari after MacOS 13.3 update
