I cannot open files(especially PDF files) after update ventura 13.2.1 to 13.3

I thought that google drive is responsible for those errors.. renamed all folders that startefd with "_" (it helped).. moved all important files away from goolge.. than i thought that adobe is responsible for all problems... broke all my modified dates for folders after dubliceting.. and it turned out that it is macos update problem... so much wasted time.. lets hope apple will fix it soon.

I cannot open and PowerPoint files. It crashes each time.

Thats the report below.

Any suggestions?

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Translated Report (Full Report Below)

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Process: Microsoft PowerPoint [15735]

Path: /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Identifier: com.microsoft.Powerpoint

Version: 16.71 (16.71.23031200)

Code Type: X86-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2023-05-02 15:52:33.9743 +0200

OS Version: macOS 13.3.1 (22E261)

Report Version: 12

Bridge OS Version: 7.4 (20P4252)

Anonymous UUID: 8BCFA67A-26A0-ED2C-7C78-29379808FA5F

Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing

Library not loaded: @rpath/ADAL4.framework/Versions/A/ADAL4

Referenced from: <0A4EF18C-48EB-3E59-919C-0BB1744FEB67> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Reason: tried: '/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file, not in dyld cache), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file), '/Applications/Microsoft PowerPoint.app/Contents/MacOS/../Frameworks/ADAL4.framework/Versions/A/ADAL4' (code signature invalid in <BFCA477B-1DD1-39E2-B4D0-AB88EB1644BE> '/Applications/Microsoft PowerPoint.app/Contents/Frameworks/ADAL4.framework/Versions/A/ADAL4' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x000CCCA0, codeBlobSize=0x0000A1C0), '/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file, not in dyld cache), '/System/Volumes/Preboot/Cryptexes/OS/usr/lib/swift/ADAL4.framework/Versions/A/ADAL4' (no such file), '/Applications/Microsoft PowerPoint.app/Contents/MacOS/../Frameworks/ADAL4.framework/Vers

(terminated at launch; ignore backtrace)

Thread 0 Crashed:

0 dyld 0x7ff80f27ec42 __abort_with_payload + 10

1 dyld 0x7ff80f298fd7 abort_with_payload_wrapper_internal + 82

2 dyld 0x7ff80f299009 abort_with_payload + 9

3 dyld 0x7ff80f21d8f0 dyld4::halt(char const*) + 375

4 dyld 0x7ff80f21ab71 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4526

5 dyld 0x7ff80f2193bd start + 1805

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000002000209 rbx: 0x0000000000000000 rcx: 0x00007ff7b21de418 rdx: 0x00007ff7b21de880

rdi: 0x0000000000000006 rsi: 0x0000000000000001 rbp: 0x00007ff7b21de460 rsp: 0x00007ff7b21de418

r8: 0x00007ff7b21de480 r9: 0x0000000000000000 r10: 0x0000000000000087 r11: 0x0000000000000246

r12: 0x0000000000000087 r13: 0x00007ff7b21de880 r14: 0x0000000000000001 r15: 0x0000000000000006

rip: 0x00007ff80f27ec42 rfl: 0x0000000000000246 cr2: 0x000000010fe02000

Logical CPU: 0

Error Code: 0x02000209

Trap Number: 133

Binary Images:

0x10dd20000 - 0x10f8b7fff com.microsoft.Powerpoint (16.71) <0a4ef18c-48eb-3e59-919c-0bb1744feb67> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

0x7ff80f213000 - 0x7ff80f2ab5a7 dyld (*) <f22a1143-9732-3e23-a8b7-cbade6bb8301> /usr/lib/dyld

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=200.9M resident=0K(0%) swapped_out_or_unallocated=200.9M(100%)

Writable regions: Total=8596K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8596K(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

STACK GUARD 56.0M 1

Stack 8192K 1

VM_ALLOCATE 8K 2

__DATA 859K 3

__DATA_CONST 2260K 2

__DATA_DIRTY 7K 1

__LINKEDIT 172.7M 3

__TEXT 28.2M 2

dyld private memory 260K 2

shared memory 4K 1

=========== ======= =======

TOTAL 268.2M 18

Although this question is off-topic and an entirely different problem. There is a Microsoft utility you can use to reset Office 365 Apps such as PowerPoint. Or otherwise, completely uninstall so it be re-installed.

Try this: https://office-reset.com/

This is also happening to my computer, I can open files saved to my computer by clicking them in finder then pressing enter, but for work all my files are through 'OneDrive' - I am unable to open any of the PDF files this way on my computer - super super super frustrating!

OFFTOPIC: He used the Office-Reset utility to remove PowerPoint the application. He did not lose data. Then he re-installed PowerPoint and that resolved the problem he was experiencing. The Office-Reset utility can reset 365 apps to factory and it can remove individual 365 Apps as well as all of Microsoft 365. It's merely advanced scripts written by Microsoft's Office Mac developers.

I cannot open files(especially PDF files) after update ventura 13.3.1. I have a very limited amount of PDF files that I can open using preview, specially after the ventura 13.3.1 update, which is terrible because I do work with a bunch of PDF files opened at the same time. Is there any expectation that this will be fixed anytime soon?

The important problem is that this is not limited to PDF files. Most downloaded files need to be double-clicked to run a connection program to check the order of date, and if they are just downloaded, they cannot find and open the file. All extensions are the same. I don't understand why it hasn't been fixed yet. Apple doesn't have any developers?

I use my computer at work, I get disgraced in companies. They are uploading files, I download them but I can't open them. This really causes serious suffering. It creates difficulties, not ease, in my work. I'm afraid to update. Mac is used in our company, after the recent problems, it was decided to switch to windows computers.

It is in Release Candidate stage so it's going to be really soon. I don't know if it will fix this particular bug. But I am hoping it does.

The bug impacts anyone using text with accents in the filenames. Renaming your files will work but can be tedious. Although Finder can mass rename if you highlight multiple files, right-click and choose Rename. Automator can also be used to mass rename as well as command line Unix commands.

Has Apple made a statement? I really wonder. This is a very serious problem!! They say it's from Microsoft, but it doesn't open in PDF. Apple's own app. Think about it, you can't work. While it should contribute to your productivity, it prevents you from doing business. We are disgraceful while presenting to the customer. Serious brand image

My initial description of the problem (within Apple support chat):

I have a weird problem with the Finder on my MacBook, it'll take a few lines to explain:

I double klick a file in Finder, e.g. a *.pdf or *.docx or *.jpg.

As usual, the corresponding app opens, e.g. Adobe Reader for pdf, word for docx or the apple ‘preview’ (not sure about the English app name in German it is called Vorschau) for the jpg.

But the file does not appear, the app opens and shows blank.

Re-double-clicking on the file does not change that. The app is running but shows nothing.

If it use the app, so Adobe reader to open that pdf-file from within the app (same for word opening the doc from within word, and the same for the preview app and any other app) then the file gets displayed.

To make it even weirder, not all files are affected, some open when double-clicking, some don't. And it isn't even incoherent within folders, within the same folder some open, some don't. For some folders none of the files open. For other folders there aren’t any problems.

After two chats with apple support and googling and finding this thread I can better describe the problem and the circumstances under which I encounter the problem:

The files and folder structure in question was created on a computer running Windows and synchronised with GoodSync onto a network attached storage (NAS) running samba fileserver protocol. From there, the data was synched onto the MacBook, also using GoodSync. Some of the data has been synched into other shared folders on that NAS (again using GoodSync).

The problem is linked to special characters either in the filename itself or in one of the folders in the file path. As I am German, these typically are the ‘Umlaut’ ä, ö, ü and ß (I didn’t explicitly test whether the ß is also problematic, the ä, ö, ü definitely are). Not every instance when these characters occur in a filename is a problem, but all problematic files have these either in their name or in one of the folder names in their respective path.

However, if I use finder to access the network share and open the problematic files on the share these files came from, there is no problem with opening them through double clicking. Same for the files on the new shared folder, which have been copied from the local files on the MacBook to that network share (as mentioned above, using GoodSync). While the problematic files stored locally on the MacBook do not open through double clicking, their ‘descendants’ on the network share do.

I tried the workaround from mu-on (31-Mar-2023): ‘Select the file in Finder that you cannot open, press Enter to enter edit mode, and then immediately press Enter again to exit edit mode.’ It works! However, sometimes the problem is not the filename itself, but a folder name in the path which has a ‘Umlaut’ ä, ö, ü (and maybe ß). Using the same workaround on the folder name then also solves the problem.

So I fully concur with the deduction by James Brickley (31-Mar-2023) that there is a problem with the transcoding of (at least some) special characters in file- and/or foldernames. And the workaround from mu-on seems to invoke that transcoding for the file (or folder) it is used on.

I am not sure which software is at fault here, which has to handle the transcoding, whether it is macOS when copying the files from/to network shares or - in my case - GoodSync which handles/initiates the copying procedure.

I cannot trace since which Version of macOS this occurred. The ‘recommended solution’ chat entry herein, booting into safe mode, etc. does not help at all.

I can't open ANY downloads now on my 2017 MacBook Pro (Intel), ever since the latest automatic security update in OS 13.3.1! I click on the Downloads icon in the dock, I get a fanned-out array of files--but when I click (right or left) or double-click (also right or left) on the file's icon the array collapses (goes back down into the Dock). I tried using Finder>Go>Downloads, but when I click or double-click on the file name it grays out (along with the entire window). Same with any other files in Downloads, in any format. I was able to open the particular downloaded file (a PDF e-mail attachment I was expecting from a trusted source) on my iPadPro and print it wirelessly, but no luck on this laptop. I am afraid to try that complicated "shutdown>reboot into Safe Mode & log-in>log-in again & wait for the boot and then another 3-5 min>shut down>boot normally" lest I screw something up. (I know this laptop is on the cusp of obsolete--it has one more year of being able to support the next OS--and likely corrupted because of occasional spinning rainbow cursors, slow loading, etc,; and it would be quite likely if I followed that complex sequence I'll end up "bricking" it).

The "highlight file name" then click Enter and immediately re-click trick suggested by mu-on DOES NOT WORK. The file name and the entire pane grays out! Sorry, but this is definitely on Apple--especially with those interim automatic Security Alert fixes it rolled out last week.

APPLE, FIX THIS NOW!!!!!!!

So I decided to try James Brickley's solution. Clicked "Shut Down" from the Apple Menu, waited, first Facebook Messenger, then Mail prevented shutdown so I had to Force Quit them all (the only option other than "cancel" shown). In Safari, before I could get that message, my cursor froze and the computer would not recognize any attempted keyboard entries. Closed the lid (that sometimes works), reopened it again, but though the keyboard was backlit the screen was black. All I could do was (improperly) shut down using the power button to the right of the (useless) TouchBar. Then once it shut down, it took several presses (and a couple of minutes) and closing the lid again before the startup chime happened. (Until I heard the chime, I was afraid the computer was indeed finally a "brick"). Then a minute for the Apple Logo's reboot progress bar to load, then the usual array of user icons (nobody but me uses the computer so I don't know why they're there--maybe from previous MacBooks). Clicked on the admin icon, entered my password, and all the windows slowly reappeared one by one (including the usual "Google Drive has encountered a fatal error..." warning box--happens whenever I reboot) and I was finally able to open the PDF in Preview by clicking on it in the Downloads array.

So I didn't even get to go through the whole suggested sequence before my computer crashed. This only started being a regular occurrence in Ventura. Apple has a whole lotta "splaining to do."

13.4 definitely fixes the issue for me, for both existing and newly-created files. A video downloader I use happens to trigger it with the sort of files I download, so I have a large number of files with which to test.

Based on the description of what's fixed--an issue with non-ASCII filenames encoded in a particular way by certain software not opening when double-clicked in the Finder, but otherwise being fine--if you are still having issues, then it seems likely your problem is something different.

You said previously that you were having problems with files that don't have any non-ASCII characters (accents or non-English characters), which points to it being something similar but unrelated anyway. Even with the software I have that is 100% consistent in generating problematic files, if the file has no exotic characters in the name it was fine.

Questions to help narrow down:

Is it only Finder double-clicking and drag-and-drop that doesn't work? If you also can't open the file via the Open menu in the app, it's a different issue.

Does the workaround of editing the filename at all (hit return twice with the file selected is sufficient, even without changing it) fix the problem you're seeing? If so, then it presumably does still have to do with filename encoding; if not, it's something else.

You mentioned PDFs and Office; out of curiosity, is the full path to the files you're having trouble with very long? If the total of all folders and the filename in the path is over 250-some characters in length, some applications will choke and refuse to open files. Microsoft Word and Adobe Acrobat are notorious for this.