Cracked Bezel MacBook Air M2

I went to the Apple Store today, they exchanged the part for the warranty. What made me sadder was the technician telling me that dust could have caused this, he even told me to clean the computer every time it was going to close. Here is the maintenance report.

Exact same thing happened to my 13” M2 MacBook Air. Took it to Apple today and they are replacing screen and assembly under warranty. The tech said it was a fairly common issue that plagues all MacBooks. He advised me to always clean the dust on the keyboard before closing it.

My biggest recommendation for you is that you take it to an Apple Store. I did this twice (December 2022 and February 2024) and both times I got a free display replacement for my M2 Air.

STAY AWAY from M2 MacBook.

Apple refused to take care of self-destructing screen bezel today, appleCare+ didn’t help. After 2 hours wasted, $99 repair is all I could get.

The same issue happened to me. I bought the Air M2 (Midnight) in August 2022 and in December 2022 it showed the first crack and I replaced it a few days later free of charge. Everything seemed fine until last week when I noticed the crack reappearing on my display, took it to apple and they are doing another free replacement however now I don’t have my daily driver laptop for 7 days. Honestly this shows it is a design fault

After 4 month of usage. And exactly at the point where the screen is closing. Apple just told to pay $99.99 (I have AppleCare+) because too much power was applied to laptop when I was closing it . Despite of the fact that it is worn off from another side.

Just happened to me with my M2 Macbook Air (Model # A2681) less than 3 months after purchase. Closed the screen, reopened it and found a huge screen bezel crack by the left-side hinge. I am not sure if it happened from pressure being applied to the screen while closing it or the hinge itself is defective. I never used any screen cover or keyboard cover accessories. Also Apple offers no way of replacing the bezel piece only so they have to order a whole new screen to repair this.

Mine also happened with 2 months of use, Apple changed the screen. The new piece presented the same problem in less than a month

i dont know if they are really reading the comments(

but it was an awful situation, that the chief manager of Apple Care in Mission Viejo, Ca was explaining me that i should close the screen very very slow and the only reason of the crack is the amount of strength that i applied to the laptop

I had this happen sometime in the last few weeks. I thought it was a smudge or crumb on the screen, but realized it was the metallic / glass bezel at the bottom of the screen. I've got an appointment w/ Apple tomorrow, but I suspect its gonna be $99 AppleCare+ deductible.

$1000 is too much!!!

that is what they estimated.

but the problem is not with the price but with the design and material (or both). And the fact that even refused to test it or consider this as a problem of the model. They have PROTOCOL. If the screen is broken, you must pay.

I have the same kind of crack and it has caused my entire screen to go permanently grey, even if I hold control+option+command+power button it only goes black for a few seconds before coming back on grey, it has cracked before and the cost to repair it was about $400. I ended up getting a new computer because the other one was old anyway but after just a few months It’s broken again. This is really infuriating and I’m going to try to get as much money back as I can for this laptop and get a different computer, not using Macs anymore, this is stupid.

A quick internet search reveals this to be a very widespread issue and Im shocked Apple isnt offering a free or at least cheap ($50 or under) fix for people. They offer a $650 screen replacement which is not only an absurd repair price, its also near the cost of a brand new M1 Air and furthermore, the new screen's bezel will crack every bit as quickly as the original does because it isnt any thicker or stronger per my research on this.

Way to leave your customers without any viable solution for a substandard engineered part, Apple.

Update:

got the MacBook back but somehow apple erased all of my data on the laptop. I noticed this because when I opened the laptop to check if it works it was on the recovery page asking me to reinstall MacOS. That added 2 hours to an already busy day to fix up my laptop since I had school the next day! At least I am getting 3 years of warranty and Apple said if the displays bezel does break again then they will begin looking at other options apart from repair, indirectly meaning replacement.