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Apple Music on Mac OS since Monterey 12.2

Music and/or Air Play in Mac OS has not worked correctly since Monterey 12.2. The problem is playing anything in any mode intermittently "plays" a selection(s) without sound (progress bar shows selection is playing but there is no sound). Then, plays normally until it does it again. Tried subscribing to Apple Music and the problem was worse. Once again, in any mode it would start playing a selection briefly - stop -then re-selects another selection - and either plays the entire selection or do it again or stop playing completely. I unsubscribed and it returned to the intermittent "phantom play" (playing without sound). Since March 2022, I have worked with 3 different senior advisors and spent literally hours documenting the problems for the software engineers with absolutely no results. Does anyone have any suggestions? H-E-L-P!

iMac 21.5″, macOS 13.3

Posted on Mar 29, 2023 6:20 AM

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Mar 29, 2023 3:16 PM in response to turingtest2

Thanks for your response! Yes, we get the very same behavior with a test library and profile we set up in attempting to solve this over the last year. The operating system has been re-installed numerous times during that time and all updates have been done immediately upon their release. No improvements. There are other minor problems, but the "phantom play" is the most bothersome. We are currently Mac OS Ventura 13.3.

Apple Music on Mac OS since Monterey 12.2

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