Guides on Apple Maps disappeared after iOS16.4 update

The workaround for this issue is to save a copy of your guides in your notes. In the event your phone restarts, you can navigate to the notes where your guides are saved and reopen them in the Maps app.

It appears every time you turn the phone off; all guides are deleted upon powering up. From my short tests, saving one copy of your guides seems to be the trick for replacing the missing data once you reopen it.

Hope this helps!

Just ensure you contact Apple Support. Without making that call this will never get looked at.

Save them to your notes via the share button.

Then update to iOS 16.6 as it has now been fixed.

doccmh Said:

"Guides on maps disappeared after ios16.4 update: All of my maps have disappeared as well. I'm trying to get support from Apple regarding this issue now but have so far been unsuccessful.”

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Getting this to Work Fine:

Reset to Factory Settings: If no success with Apple Support, then I recommend that you set this up anew, as if you were to sell it. Perform as instead here, including the iCloud logout:  What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. Backup what need be, prior to performing this. All would go to default, and the bugs and glitches would be expected to go away. The phone number will reside and will not be affected

Serg2023 Said:

“I’m waiting on Apple Support. Fingers crossed this will be resolved.”

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Contact Apple Support:

Having reported this issue to Apple, myself, Apple got back to me, firsthand. So, provide them with feedback, as mentioned in my above reply.

I have the same issue, talked with support and apparently their engineering team is looking into this.

No confirmation on whether the data has not been wiped or will be accessible again once they have a fix...

I have iCloud enabled for maps, and I assumed this meant my guides would be saved and not erased. I guess I assumed wrong for even using maps.

SergL2023 Said:

“Apple Support does not have a resolution for this issue. It’s unfortunate. Recommend using other map options[…]”

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Report this to Apple, by giving them feedback, as I mentioned in my first reply.

None of these solutions work. The data sits in the cloud but can not be retrieved. It’s been 48 days and. No solution has been offered by Apple Support. Recommend you move on to either Google Maps or Waze.

Using a different “Map App” until this issue is fixed is recommended. No one should have to deal with their Favourites, Guides, Recents, etc. being removed from an app that they count on on a daily basis.

Apple Support does not have a resolution for this issue. It’s unfortunate. Recommend using other map options (Google, Waze).

Yeah, same thing with me. Enter something, it gets wiped. 🤷‍♀️

I use Google Maps. I’ve never tried Waze, however. These two seem to be the popular choices after the Apple Maps let-down.

I updated a few days ago and was adding to my guides as recent as yesterday and I just realized they're now all gone. Basically my maps is a clean slate except it knows my home address. I saved over 100 places on my guides and desperately hope to get it back with an update or it'll just pop up on its own. It was already frustrating getting this update because it was telling me I didn't have space for it when I did, then this maps thing happens :/

I did the suggested steps to get it back and still nothing. I'm hoping they come with a solution fast

At this point, I don’t expect the guides and favorites issue will be resolved. Since March 31st I’ve spoken with Apple Support three times and provided them the data they requested. As of this date they have had no resolution as they cannot figure it out.

The data is backed up in iCloud but Apple Support can’t explain the glitch. It’s an unfortunate situation.

Nabi63 Said:

“Unfortunate is an understatement!!! Why did they clean us out of all our accumulated (painstakingly at that) Guides???”

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Why these were Removed:

I wouldn’t know. Either it was a, intentionally-removed feature —or it was a mishap. These are just user-to-user forums. I’m just an everyday Apple user like yourself.

So, do your part, and get the word out to Apple.

It’s the updates, not the restarts… I’ve been marking up the map for years, through many restarts & had more than 500 secret camping locations in every national forest on the continent marked. Lost them all this year during an update. The “well, you should’ve been using the cloud” is a horrendous excuse: why offer “time machine” backup to a physical hard drive & then only allow it to back up part of your data?