Ad Sound Plays in Background

I have a sound effect that plays in multiple programs for no apparent reason. The sound is from the Royal Match ad. I have uninstalled (and reinstalled) the games in which the sound will suddenly play. I have restarted my iPhone. I am at my wits end! How do i get rid of it?


iPhone 7 Plus, iOS 14

Posted on Mar 29, 2023 5:04 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2023 12:57 AM

If you are experiencing ad sound playing in the background on your iPhone, there are a few possible explanations:


  1. Safari Tabs: You may have left a tab open in Safari that is playing an ad. This can occur if you have opened multiple tabs and one of them is playing audio.
  2. Background App Refresh: Certain apps may be running in the background and playing ads without your knowledge. This can happen if you have enabled the Background App Refresh feature for those apps.


To troubleshoot this issue, you can try the following solutions:


  1. Close Safari Tabs: Check all open tabs in Safari and close any that are playing sound.
  2. Check Recently Installed Apps: Check your recently installed apps and delete any suspicious ones.
  3. Disable Background App Refresh: Go to Settings > General > Background App Refresh and disable the feature for apps that you don't need to run in the background.


If the problem persists, you may need to contact Apple Support for further assistance.




1 reply
Question marked as Top-ranking reply

Mar 30, 2023 12:57 AM in response to Billthecat1961

If you are experiencing ad sound playing in the background on your iPhone, there are a few possible explanations:


  1. Safari Tabs: You may have left a tab open in Safari that is playing an ad. This can occur if you have opened multiple tabs and one of them is playing audio.
  2. Background App Refresh: Certain apps may be running in the background and playing ads without your knowledge. This can happen if you have enabled the Background App Refresh feature for those apps.


To troubleshoot this issue, you can try the following solutions:


  1. Close Safari Tabs: Check all open tabs in Safari and close any that are playing sound.
  2. Check Recently Installed Apps: Check your recently installed apps and delete any suspicious ones.
  3. Disable Background App Refresh: Go to Settings > General > Background App Refresh and disable the feature for apps that you don't need to run in the background.


If the problem persists, you may need to contact Apple Support for further assistance.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ad Sound Plays in Background

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.