How to zero my Apple account?
Hello! I can't change the region in the AppStore due to the fact that I have money on it. Is it possible to reset it?
[Re-Titled by Moderator]
iPhone 11, iOS 16
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello! I can't change the region in the AppStore due to the fact that I have money on it. Is it possible to reset it?
[Re-Titled by Moderator]
iPhone 11, iOS 16
If you want to clear your Apple Account balance, it is depending on the amount:
1.
If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance, click -> Get Support
Fill in the field >Tell us what's happening<
2.
See -> Check your Apple Account balance
Check your Apple Account balance – Apple Support (UK)
scroll to ⤵️
If you have an Apple Account balance that you can’t use
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
If you then want to change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region -> Change your Apple ID country or region – Apple Support (UK)
If you want to clear your Apple Account balance, it is depending on the amount:
1.
If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance, click -> Get Support
Fill in the field >Tell us what's happening<
2.
See -> Check your Apple Account balance
Check your Apple Account balance – Apple Support (UK)
scroll to ⤵️
If you have an Apple Account balance that you can’t use
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
If you then want to change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region -> Change your Apple ID country or region – Apple Support (UK)
Call Support in your country to request that your account is zero-balanced.
Contact Apple for support and service – Apple Support
M1 Mac mini, macOS 13.3; Watch, series 7 GPS/cellular, watchOS 9.4; iPad Pro 2nd Gen, iPadOS 16.4; iPhone 12 Pro, iOS 16.4; TV 4th Gen, tvOS 16.4; HomePods, audioOS 16.4 and Airport Express w/ Airplay 2
How to zero my Apple account?