Adding "other email account" will not work, sign in is inactive

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lech242 Author

Level 1

8 points

Adding "other email account" will not work, sign in is inactive

I have a strange issue. Working with Ventura, tried to add new account that is not by icloud, gmail etc.

Chosen like always before "add other account". I am choosing email account.

Prompt to give name, username and password.

Whatever I put in, the "sign in" button remains inactive. Attached is the printscreen.

I tried starting up from "settings" and from "mail" app. Force quit the mail, restarting system...nothing works.

There is no error, I just can't press "sign in".

MacBook Pro 14″, macOS 13.1

Posted on Mar 30, 2023 12:02 PM

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Answer 1

Top-ranking reply

Old Toad

Level 10

215,688 points

Mar 30, 2023 4:22 PM in response to lech242

Boot into Safe Mode according to How to use safe mode on your Mac and try adding from there.

Note: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.

Can you access the email account on line with a browser?

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Answer 2

Old Toad

Level 10

215,688 points

Apr 2, 2023 9:11 AM in response to lech242

Create and log into a new, basic, admin user account, Set up users, guests, and groups on Mac, and lot into your Apple ID and try to add accounts from there. This tells us if the problem is limited to your user account or is system wide.

Note: do not launch any 3rd party apps in the account so as to not install any of the supporting files that most create.

If the problem isn't present then your original account is the culprit.

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