Trying to watch the new episode of Ted Lasso on my tv thru Apple app… the sound goes off after a few seconds
Why is the sound going off?
FireTVStick(Gen2),
User profile for user:
SnickZ.
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Community Specialist
Howdy debbiefromvalencia,
It sounds like you are having issues with audio during the playback of Ted Lasso on Apple TV+. We know how important this is for you, and we will help get you to the right place for answers. To start, we have a few questions for you.
- Does the audio play on other devices with the Apple TV app installed?
- Are you able to hear sound on other shows in the Apple TV app?
- Since there’s no sound settings in the Apple TV app, do you hear the audio portion if you turn up the volume on your TV?
- Does the sound play when Ted Lasso is played on other devices you have?
These answers can help us determine the next best steps.
The Apple TV app is compatible with these Smart TVs: Watch on Smart TVs and streaming devices - Apple Support. If it is, make sure your TV is up to date.
Please let us know the results when you're able.
Take care!