The phone hangs up by itself

while I'm talking on the phone with anyone, first the sound is muted and then it just hangs up, I have an iPhone SE 16.4 and an apple watch SE 2020, it's not from the watch, I disconnected it and the same thing happens again

iPhone SE, iOS 16

Posted on Mar 31, 2023 10:02 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2023 11:18 AM

Hello venelina289,


Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with phone calls on your iPhone. Since the iOS software is already up to date, please check for things like carrier updates and here is more info:


"Contact your carrier
When you contact your carrier, make sure that:
* Your account is set up to use your iPhone.
* There aren't any localized service outages.
* Your account doesn't have a billing-related block.
* Your calls don't have errors on the carrier system.
Update your software
1. Check for a carrier settings update.
2. Check for an iOS software update. Some updates might require a Wi-Fi connection.
Check your settings
If you can't make or receive calls on your iPhone, follow these steps, testing after each step.
Check your network setings
1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
2. Try to make or receive calls in another location.
Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
To avoid missing calls from a contact, add their number to Contacts to ensure that your phone rings.
Learn more
* Find out what to do if "No Service" or "Searching" appears in the status bar.
* If you still can't make or receive calls, contact Apple Support, then follow the steps to complete your request."


And those steps are from here: If you can't make or receive calls on your iPhone - Apple Support


Cheers!


1 reply
Question marked as Top-ranking reply

Apr 4, 2023 11:18 AM in response to venelina289

Hello venelina289,


Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with phone calls on your iPhone. Since the iOS software is already up to date, please check for things like carrier updates and here is more info:


"Contact your carrier
When you contact your carrier, make sure that:
* Your account is set up to use your iPhone.
* There aren't any localized service outages.
* Your account doesn't have a billing-related block.
* Your calls don't have errors on the carrier system.
Update your software
1. Check for a carrier settings update.
2. Check for an iOS software update. Some updates might require a Wi-Fi connection.
Check your settings
If you can't make or receive calls on your iPhone, follow these steps, testing after each step.
Check your network setings
1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
2. Try to make or receive calls in another location.
Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
To avoid missing calls from a contact, add their number to Contacts to ensure that your phone rings.
Learn more
* Find out what to do if "No Service" or "Searching" appears in the status bar.
* If you still can't make or receive calls, contact Apple Support, then follow the steps to complete your request."


And those steps are from here: If you can't make or receive calls on your iPhone - Apple Support


Cheers!


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The phone hangs up by itself

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