why did i get an "unable to use touch id" prompt? how can i fix it or how much would this cost to fix

so i woke up today to a "unable to use touch id" prompt im worried bc this is my only phone and ive got lot of important stuff to do my phone is cracked and kinda dirty so thats could be a reason why its not working.

iPhone SE, iOS 16

Posted on Mar 31, 2023 11:07 AM

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Question marked as Top-ranking reply

Posted on Mar 31, 2023 11:15 AM

The fact that the hone is cracked is the most likely reason why it doesn't work. You can contact Apple to arrange for service:


Genius Bar Reservation and Apple Support Options - Apple


You may be able to get an estimate here:


iPhone Repair & Service - Apple Support


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why did i get an "unable to use touch id" prompt? how can i fix it or how much would this cost to fix

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