Proof of purchase for a company phone

Hi


I have just purchased a new iPhone and successfully transferred all of my data from my previous phone to my new phone. However I cannot use my new phone as I forgot the Apple ID. My old phone is logged into my Apple account and is still active (I am using it as normal).


I have been forced to initiate an account recovery for my Apple ID. However the issue that I am encountering is that the recovery process keeps getting interrupted because I have to use my current phone which is signed in to the account that I lost the password for (it is a business phone and I can’t do without it). I am unable to reset the password through the normal avenues, and the account recovery is the only option (don’t ask me why this is what I have been told by Apple support).


With this in mind, my only option is to remove the activation lock from my new phone and create a new Apple ID for the new phone. This is in order to allow the recovery process for my locked Apple ID to continue without interruption.


My question is therefore: what constitutes proof of purchase for a company phone. I didn’t buy the phone myself (my company did) so what will I need to submit to Apple to remove the activation lock in this situation. Any help would be greatly appreciated!

Posted on Mar 31, 2023 11:40 AM

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Mar 31, 2023 8:01 PM in response to DP_777

The information at:

Activation Lock support request - https://al-support.apple.com/#/additional-support

is all I can see about it without deliberately triggering activation lock on my iPhone (sorry, I am not that dedicated ;-) ).

Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


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Proof of purchase for a company phone

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