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my iphone 11 is stuck on the black screen with the apple logo in white displayed, ive tried the reset but it just come back to the logo

my iphone 11 is stuck on the black screen with the apple logo in white displayed, ive tried the reset but it just come back to the logo


iPhone XS Max

Posted on Apr 1, 2023 2:35 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2023 4:50 AM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Apr 1, 2023 4:50 AM in response to Yasser2021

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

my iphone 11 is stuck on the black screen with the apple logo in white displayed, ive tried the reset but it just come back to the logo

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