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"iPhone is findable" but won't charge

My phone displays the message "iPhone is findable", but won't charge even though I left it plugged in all night. It's frozen on the screen with this message and low battery. Phone is <1 month old, iPhone 13. I tried pressing the volume up button, then the volume down button, then holding the side button, but the phone won't open. I also tried removing the device from my "Find my" list. Is there another way to force restart? Any other ideas?

iPhone 13

Posted on Apr 2, 2023 9:40 AM

Reply
2 replies

Apr 2, 2023 10:00 AM in response to PCH_Pascal

The forced reset sequence is;

Volume Up (short press)

Volume Down (short press)

Side Button (Press and hold until the Apple logo appears)


This sequence should work for any modern iPhone which does not have a physical home button. The only expected failure case would be a device which has defective volume or side buttons. Be aware you might need to hold the side button for 20-30 seconds, not just a few seconds for a long press.


If that doesn't work you have 2 choices.

  1. Put the phone to one side and wait a few days for the already low battery to shut down.
  2. Contact Apple Support and arrange to have the phone examined and serviced by Apple.



Apr 2, 2023 9:58 AM in response to PCH_Pascal

There are only two possible results when you perform a Forced Restart......


Force restart iPhone - Apple SupportAppleOfficial Apple Support › guide › iphone › ios


1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store or authorized Apple Service shop





"iPhone is findable" but won't charge

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