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Level 1

8 points

IPhone 13 text alert

How do I get a text alert (sound) when the screen is locked? Sounds work fine when the screen is open

iPhone 13

Posted on Apr 2, 2023 10:40 AM

Top-ranking reply

Level 10

103,882 points

Posted on Apr 3, 2023 5:03 AM

Hello,

These are the standard steps for sound issues:

1) Is the side silent mute button on? Does any red show? Slide it back and fourth.

2) How about the volume buttons? Is the volume very low? Move the buttons.

3) Is Do Not Disturb on? Go to Settings > Focus > Do Not Disturb. Is it turned on? Check the times.

4) Go to Settings > Sounds & Haptics. Check the Ringer and Alerts slider. Try changing the sound pattern for the type of alert.

5) Go to Settings > Notifications. Is the app listed?

6) Do other sounds work? What about phone calls? Music?

8) Do you have an Apple watch? Many of the notifications will go to the watch instead of the phone. Is the watch in silent mode?

9) Many notifications are partially muted when the phone is unlocked and you are using it vs. locked.

Note: you can send text messages to yourself for testing purposes.

Good luck.

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