Level 1

13 points

Preview not working, macOS Ventura 13.3 (14-in M1 Pro MacBook 2021)

Hi,

Since a few days ago, I've been unable to open PDF files using the Preview app. I used to be able to open all the PDF files using Preview before without any issues. I can still open some files using Preview but not all. When I try to open the files I have trouble opening with, i.e. by double-clicking the files, I see that the Preview app is open, but nothing happens. However, when I first open the Preview app and then select the file I want to open (in the Preview finder window), I can open all the files, including the ones I have trouble opening otherwise.

What could be the issue here, and how could I fix it? I have so far tried: 1) force quitting Preview, 2) deleting com.apple.Preview.plist file and even 3) reinstalling macOS, but the issue persists.

Any advice would be greatly appreciated. Thanks for your help!

MacBook Pro (2021)

Posted on Apr 2, 2023 12:19 PM

Top-ranking reply

mbosner

Level 1

13 points

Posted on Apr 17, 2023 7:05 AM

Hello,

we the same problem with some files. It seems that the problem occurs when there is a special character in the path or file name, like umlauts: äöü etc.

As soon as you change the name or go into edit mode for the filename/pathname - even without changing anything - it works for us. We have like 20 people which have the same problem. And it seems that it does not matter if the system has the latest 13.3.2 or 12.x

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22 replies

NB555NB

Level 1

8 points

Jun 30, 2024 9:33 PM in response to karina184

Hey

Thank you for your comment.

I created the another account and found that Preview application is working fine on my trial account.

But it is not working on my main account.

Could you help me please?

It was working fine yesterday and then it is not working now. I can't use it to open any files including PDF or images

Many thanks

Apr 27, 2023 8:58 PM in response to Luis Sequeira1

That's right, a file named file.pdf opens without problems. But a file named file(1).pdf cannot open it.

May 13, 2023 2:43 AM in response to lasdjfk

This is very annoying, but there have been reports that it is fixed in the next update.

May 25, 2023 11:56 PM in response to wokw03

I can't view PDFs or Adobe files. Is there an updated software version that works with this computer.

I just bought this computer and need to work with these files. Help

May 26, 2023 12:00 AM in response to HotTicket

I can view the downloads by using Viewer but not that smart about the work around for other stuff. Please fix it

zptvrd

Level 1

8 points

Oct 3, 2023 3:59 PM in response to wokw03

I have the problem after putting the preview on a .gif file. it freezes the preview of the finder after it plays itself once. then I cant see any image on preview mode.

NB555NB

Level 1

8 points

Jun 30, 2024 9:37 PM in response to karina184

Hello,

Thank you for your suggestions.

Seem like the Preview app is working find with my trail account.

But it doesn't work on my main account.

What should I do?

COuld you help please?

Many thanks

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Preview not working, macOS Ventura 13.3 (14-in M1 Pro MacBook 2021)