MDM on personal iPhone - Businesses, unauthorized developer activity HELP!

I am a personal 'User' I have cycled through many hours and days with support. No one knows what is going on. Most likely because I am never able to speak with someone that understands the Enterprise platform. I feel this is happening via my carrier- but Fraud sent me to Tech support. Tech support told me my phone is hacked and to file a police report.

In combination I suspect that MDM is a gateway for an external developer to access my phone via various methods: webkit, Xcode, Apple Store Connect, SDK

I am about 99.99% sure I know why, but that is something that I will not disclose because most likely all of my activity is monitored; despite the very strict privacy settings I try to maintain.


Symptoms:

  1. My apps will sometimes tell me they did not come from the App Store (Maps, FindMyiPhone, etc..)
  2. When I make an attempt to chat with Apple support I receive a message to Use Messages to Connect with Business. When I have my iPhone in LOCKDOWN mode I receive a message that I cannot use Messages for Business when my device is locked down.
  3. I only have one device. However, I am sharing across devices- many times or I have the option to. The choice is not grayed out.
  4. I am unable to perform an Emergency Reset because I am usually sharing something - Notes, Home, Health, Books....
  5. I do not use iCloud Drive due to multiple security concerns. Almost every time that I double check those settings apps show that they are using iCloud Drive. (Game Center, Health or Fitness, Notes, Books, Apple Support, Wallet) While clicking to turn OFF syncing I have had a battle with it changing right back before my eyes. (I have screen recordings)
  6. Game Center will come on even though I have strict Screen Time settings.
  7. I am generally either sharing, or my phone is gathering data from Health; even though that privacy option is supposed to keep that from happening.
  8. Sometimes I am unable to even sign out of my phone due to 'restrictions'.
  9. I have 'Share with Family' sometimes

*Those are only a few symptoms. That is minus the horror I see from the extraction of information I backed up into Kali Linux

As I have mentioned I have spent many many many hours with Support. One Senior Director did spend time Googling the services that show up in my Analytics. I have even uploaded screen shots and documents, but I never heard back.

I REALLY REALLY need help here.

I will add attachments. They won't be nearly the amount I have. I am begging!!!



iPhone 13, iOS 16

Posted on Apr 2, 2023 2:32 PM

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160 replies

Jul 27, 2023 7:22 AM in response to AgentDragonfly

According to my sources, there is apparently a glitch in the forum software that is sending out notifications from the original post whenever you post in a thread. So, no AgentDragonfly has not posted since April but you may be getting notifications that they have. The issue has been brought to the attention of the appropriate authorities.

Jul 31, 2023 4:17 PM in response to AgentDragonfly

Well, now I’ve been blocked from the reply button! This is another common symptom with other sites as well. But for now, your name pops up requesting help, so I can respond. Could you please respond to the post by “FunnyHoneyBunny”? It sounds like someone who has access to her network has been compromising her iPhone. In her case (or anyone really) a new phone won’t help if it’s MDM due to the geofencing. Also, any device inside the network is trusted by default, even IoT that don’t have passwords! All the culprit needs initially is the PIN to compromise the device, then make a full copy in a couple of minutes. Saved passwords, unencrypted is bad as well. Many apps designed for companies can monitor almost all activity. Downloaded apps “shared” as “family” in the same network is also a method used to install (hidden) apps. I hate to see the struggles of so many. At the same time, I don’t have to hear “that’s impossible”, YES, it is very possible! I wonder if there could be a rogue MDM on the dark web? My windows computers are destroyed, so I can’t look on my iPhone. My situation is getting worse, including home break ins, theft (more very personal items than items of value), some things I dare not say! I also live alone like “FunnyHoneyBunny”, but who then is on her network? If it’s not an MDM, I would think a reformat would take care of it, along with resetting passwords and white listing devices on the router? She does not want to backup to the iCloud. That is not required. She could back up addresses and photos first, then reformat the device but choose not to backup apps. Purchased apps could be restored! Now, let me see if I can post. This site is very helpful for me as well, so I hate the “reply” button no longer works (unless I go to another computer on another network). I really wish Apple would help with this issue, so many ppl have tried so many things, like me, reformatting, new devices, changing IDs, anything! But the MDM uses the serial number, so doing the things I’ve done does not help. The geofencing adds new devices. And to anyone, I gather the MAC computer (which I don’t own) is required to administer the MDM, but what/how is the geo fence set if you remove all devices if no serial number to connect with?



Aug 5, 2023 9:02 PM in response to AgentDragonfly

So what is it? I mean is it a person behind it all. I am not that computer literate but I knew something was definitely wrong a few months back. I just recently got back into my Apple ID now I'm locked out of Gmail, Yahoo and Outlook. It has gotten my iPhone SE, 2 iPads and a laptop. I noticed just yesterday I was supposed to get a call back from Apple support and the number was actually blocked in my phone. Now I have to wonder if I spoke to a real Apple representative to start with when they called before or not. I need to get back into my accounts soon... I don't know what to do next...I am totally at a loss. It was my late husband who knew computers not me. I have issues to Personal Hotspot..,actually everything I have heard on here tonight I have same or similar issue.

Aug 6, 2023 6:07 AM in response to Community User

Same same Same here. EXCEPT: I am NOT an employee yet constantly have indicators or error messages for my administrator! The suspect had been already into my devices to track and monitor me ( for 0 reason other than he was reflecting). 3 years. Right down to the printer. Police called me delusional but I’m not giving up.

my question is this.. what do you do when your Apple accounts been taken over and the device it’s linked to remotely reset to iTunes by itself overnight.

have I really lost all my pics of my babes growing up and personal information? The account is still active but I can’t get the 2FA. The login info has been changed about three times. Twice to emails and numbers I had never seen or used. Now when I try to recover it it back to the original login but can’t get the 2FA pin to change password. When I call support they can’t give me info as the account isn’t in my name?! 😢

Right now 2FA is the devil when phones been cloned or SIMSWAPED or hacked via your internet provider router, that had a reset secure password. Infected phone infected the router and the printer I’m thinking. Still no police will investigate my evidence , which is very incriminating for this horrible person who’s made me part of their business to stalk me after leaving the marriage. How do I get support through apple business when I’m technically not associated with a school or business account?? I’ve been trying everything but I do t know the domain name. And apple support sees me as a regular customer. Help!

Aug 6, 2023 12:50 PM in response to T3ddy19

But from what I’ve been able to understand, the MDM is only a tool to monitor devices and platforms. It doesn’t install the hack. And deleting it alone will not free your tech.


Also, new tech brought within range of infected devices does not have to be setup and running to be infected as well, just near enough. Many of us have kept our old tech for whatever reason and that’s why anything new is almost instantly hacked.


And once you’re hacked anything is possible. After 9 years and 9 phones being rendered useless I’m starting to learn a few things. Heck, I don’t even have dial-up or internet at home or even a computer. But, I saved old “bricked” phones because I wouldn’t be able to get pictures or videos off of them. Everything has to go.


Also, nobody understands what it’s like to be hacked until it happens to them. With every kind of privacy invaded and your security of having a phone is taken away, any of your contacts with emails that you are around with infected devices can also be attacked and hacked.


Cybercrime, whether it’s an ongoing, malicious and personal attack or if it’s a swipe and go hack aimed at credit and banking info, even data ransom heists, are all knowingly not dealt, investigated or charged according to supposed new laws.


Ignoring and downplaying these horrible attacks is the same as banks and credit card companies writing off accounts being hacked. The hackers and open source, developer, enterprise software and apps are winning. Big Tech and hackers have every reason to get bigger and better because there’s no accountability or adverse actions taken against them.


For most of us legitimate tech users there is denial, blame and little to no information. Reset and change passwords all day, cry a little and even doubt our own sanity but what we all end up doing is buying more tech that immediately gets infected. And repeat. Big Tech wins on both ends and we keep paying for it.


TraceAble

Sep 27, 2023 5:19 PM in response to Community User

Add me to the list. My suspect has two businesses and I suspect I’ve been made an employee; workspace accounts I don’t have. Google chat I don’t use. iMessage for business. Contact your administrator. Devices restricted to only using data turn in Bluetooth or tethering by themselves. Some have even switched to wifi on their own. Desktops iPhone laptop Chromebook kindle tablet printer. Even my headphones want to connect to a Bluetooth headphone device that nobody here owns. Sometimes it’s it unconnected by tablet and the prompt to pair with unknown device appears.

3 years, 14 phones, 3 laptops 3 routers, two printers, and a smart TV.

we are not crazy. We need help from authorities. Apple needs to be help accountable; when I request a super call they are blocked from calling me and still there’s no problem?!

I’m from Canada. No cyber laws. Police called me delusional. Avoided my reports. Refused to investigate. I page to hire a PI at the time of about 5g if ever want this to end. I’ve been told by a woman’s abuseOrganization is the only way to get a personal stalker because of the above statement; no knowledge or laws for cyber security and victims of these crimes. It’s someone we know. Especially if no random and just torment.

Oct 12, 2023 4:38 PM in response to T3ddy19

i have been at this going on three years, boxes of paper and 3 harddrives off laptops that have all this. they are safely stored. the current desktop has it too with a twist... i have no microsoft account but the computer is running an insider copy of windows and so is my hp laptop. i did not do this and cant get rid of it without the email and password i dont know!!!

i also have xbox live, gamebar credentials that get loaded back every day! i have keystroke recorder and today guess what? ... i can type online but the keyboard stops working if i try to search the computer!!!!

Oct 13, 2023 7:03 PM in response to shoeluvr13

Unfortunately there is a huge potential for unitized root certificates, especially if victim of said crimes and occurrences. Unfortunately both Apple and authorities have left many desperate, know they are being stalked by someone they know, have no choice but to self learn to try and protect something. To attempt something to stop it.

kinda harsh and I’m sure your initial response would be different if it happened to you.


Sincerely,

3 yrs personal cyber stalking attacks and impersonation from stolen account credentials.

Nov 3, 2023 3:12 PM in response to AgentDragonfly

One other method of their intrusion is changing your time zone / date and time to a far earlier date years before you even purchased the device. Installing malicious software then changing the time back to actual current time.


if any of you use iCloud Photos (which isn’t ideal) make sure you go through and check the time stamp / location meta data as I’ve noticed a few of mine were updated to a time and place that iCloud would not recognize thus not including it in the synch so if you restart your device. You’ll lose those photos / videos.


don’t use google photos because they’ll just corrupt your videos (evidence) making them incompatible and useless.


oh and don’t use external hard drives because those will become compromised too lol there’s literally no end. I’ve tried everything and I am not tech savvy what. So. Ever. To the point where I’ve just accepted it and live my life with them watching my every move. It is what it is. The level of intrusion is so sophisticated that it’s almost like it’s out of this world sophisticated. Who knows at this point.

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MDM on personal iPhone - Businesses, unauthorized developer activity HELP!

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