Junk folder has disappeared from mail

Question

Level 1

7 points

Junk folder has disappeared from mail

I have just purchased a new iPhone 14 …. In the mail app on my previous phone I had a junk folder…. Since the transfer to the new phone the junk folder is not there and I cannot add it as I get a message….the mailbox couldn’t be created on the server…..

can anyone please help????

cheers

robbie

Posted on Apr 3, 2023 12:17 AM

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Answer 1

SravanKrA

Level 10

436,656 points

Apr 3, 2023 12:24 AM in response to Milster60

Remove your email account and set it up again

Make sure that all of your emails are there or make sure that your email is saved somewhere other than your device. On your device, go to Settings > Mail, then tap Accounts. Tap the email account that you want to remove. Tap Delete Account.

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Check with your email service provider to find out if there's a service outage.

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