My Focus Status won't turn "on" even tho it is enabled

Question

My Focus Status won't turn "on" even tho it is enabled

I turned my Focus Status off when I first got my phone, but now that I'm trying to use it and have it notify callers or texters of my Focus Status, it won't turn on. I have every single thing enabled. Everything is turned "on". The "Share my Focus Status" is on and I've gone thru all my settings. I was even on the phone with Apple Care sharing my screen. I also just got a new iPhone 14Pro. Anyone else having this problem and seem to have found a work-around? Please advise.

Posted on Apr 3, 2023 1:29 PM

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Answer 1

Top-ranking reply

Deep in the ♥ of TX Author

Level 1

8 points

Apr 6, 2023 8:24 PM in response to Deep in the ♥ of TX

Hello. I actually figured this out on my own. I did call Apple Support, but they had no idea how to work the FOCUS status and kept me on the phone reading the same things that I was already reading. What needs to happen is you need to make sure that iCloud is turned on in "iMessages". I had it turned off. But as soon as I checked "You Can Receive IMessages To and Reply From" my icloud account . . . all was well again in the world.

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Answer 2

nathan430

Community Specialist

Apr 6, 2023 4:07 PM in response to Deep in the ♥ of TX

Hey there,

Thanks so much for using Apple Support Communities. It sounds like your Focus Status isn't displaying as expected for your contacts? We can help get you pointed in the right direction here. To start, we would want to note that if your contacts who are not seeing the Focus Status notification are using Android, then this would be considered expected behavior. However, if that isn't the case, then we would recommend that you get in touch with Apple directly. If support is available in your region, this will let you work directly with an advisor who can get some more information and work on any further troubleshooting steps from there. We know you mentioned that you had reached out to AppleCare previously but we do think that the best course of action would be continuing to work directly with an advisor.

You can start reaching out by heading here: Contact Apple Support

We hope that this information is helpful.

Have a great day!

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Answer 3

bbesspete

Community Specialist

Apr 7, 2023 8:24 AM in response to Deep in the ♥ of TX

Hey Deep in the ♥ of TX,

Thanks for letting the community know how you resolved the issue!

Take care.

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My Focus Status won't turn "on" even tho it is enabled

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