We have an iMac computer. The mouse cursor is “frozen” in one spot and the cursor does not move. We charged the mouse. After entering our password, I can’t advance beyond the first screen. Any ideas on what might be the problem? Could it be the mouse will no longer charge?
iPhone XR, iOS 16
Enable and use Mouse Keys, pending resolving the problem with the Apple Mouse, or its replacement.
You can enable Mouse Keys using ⌥ ⌘ F5
Details: Control the pointer using Mouse Keys on Mac - Apple Support
With that and a charged mouse, I'd use Mouse Keys to try a reboot as a first step.
Enable and use Mouse Keys, pending resolving the problem with the Apple Mouse, or its replacement.
You can enable Mouse Keys using ⌥ ⌘ F5
Details: Control the pointer using Mouse Keys on Mac - Apple Support
With that and a charged mouse, I'd use Mouse Keys to try a reboot as a first step.
We have an iMac. Our mouse is “frozen”, the cursor will not move. So, after entering the sign on password , I can’t advance any further. The mouse has been charged. Any ideas on how th correct or proceed?
