It’s been a while since anyone has posted about this but I stumbled across this thread today as I’m having these issues. Everything else works fine but Apple TV will buffer to no end. I can’t watch anything on it without getting annoyed and turning it off. Why is this still a problem?!
[Re-Titled by Moderator]
Buffering, for my AppleTV 4K, began after AppleTV+ appeared on my HomeScreen in June 2023.
I discovered I could Select AppleTV+ Menu actions once I 'subscribed' to AppleTV+. But, Buffering DID NOT occur while using AppleTV+.
Only the 4 apps I'd used for several years were buffering: Paramount+,
PBS, Prime Video and the YouTube
free app ALL Buffered!
Reading messages from others on
discussions.apple.com, revealed
AppleTV+ is NOT a app, but is part
of the 'AppleTV 4K OPERATING SYSTEM'.
I've Turned Off every AppleTV 4K SETTING I didn't need, then OffLoaded in (Settings, General, USAGE, Manage Storage) the
3-apps I was not using. Buffering still occurred, but not as often AND for
Shorter time.
Eventually, after talking with a Apple
Help Agent, he agreed to send our
discussion to Apple Engineering to
question: Does AppleTV+ Presence
in my AppleTV 4K Operating System
create a 'constant data load' due to
AppleTV+ constant programming
updates?
It's been just over one week now.
I've received no response. So, I followed advice from 'discussions'
here to increase my BandWidth.
My increase from 50Mbps to 60Mbps 'has' reduced Buffering.
Now Buffering interruptions are
infrequent and very short.
It seems my modern equipment:
SONY 4K TV, Up to Date Ethernet
and HDMI Cables which I Tested with my Klein Cable/Port Tester, AND 60Mbps Signal aren't good enough for AppleTV 4K Streaming.
It might be time to find better service
and equipment elsewhere.
Absolutely. It all depends on the stability and quality of your network throughput. And you read false information. The streaming service adjusts the bandwidth to accommodate the stream by lowering the resolution, not any streaming box like the Apple TV. If the connection improves so does the resolution.
Your problem is inadequate bandwidth. Do you use a Mesh network?
Hello,
Thanks for sharing your thoughts. I dont think its a bandwidth issue. It would have affected all streaming services. I dont see any issue as such on Netflix, not even loss in quality. Apple TV on the other hand ends up freezing every 10 seconds and I am about to cancel my subscription.
9n my Apple TV my Apple TV+ only started screwing up in past few weeks. Plenty of bandwidth and ALL other services are fine (Netflix, Disney, Prime, Bell Fibe app (crave, HBO, etc…). It is literally unbearable to even try watch any show, absolute garbage.
P.S there were no problems for pas several years and with 1/5 the bandwidth.
what gives, how can one even troubleshoot/resolve?!
Laszlo - I’ve been having the exact same issue and it only started a few weeks ago as well. Never had a single buffering issue before and all of my other devices work just fine currently, except the Apple TV. Our Apple TV 4K device is only a year old. Checked for software update, rebooted router, etc but nothing helps. @Apple please help! This is ridiculous.
I’ve just signed up to a free trial, I’m on Virgin Media Volt M350 Fibre Broadband which tests above 350mbps. I have Amazon, Netflix, Disney and stream a lot of YouTube with no issues, Apple TV always stops playing, buffers but never starts playing again. I have to quit and go back into what I want to watch. Don’t think I’ll be extending past my free trial.
Just thought I'd add to this post in case anyone at Apple TV is monitoring it. My daughter and I (separate households) are both having this same issue and it just began the past few days. Never an issue before. Seems to me like there's more going on here than a bandwidth issue. Does anyone know how to get actual support for this? I hope I don't have to cancel my subscription.
It is intermittent and reoccurring. I’ve done all of the suggestions and it has gone away for a while and then it comes back. As everyone has repeatedly stated it is only with the Apple TV+ app. [personally, I am using it on an Apple TV, too].
I contacted Apple care they gave me the same suggestions and they never bother calling me back to follow up there. issue went away for a while. I haven’t the patience to spend the time to follow up with them up again.
I did get someone from Apple to help me troubleshoot. We went through all the steps that I had already tried myself: unplugging everything, checking for updates, logging in and out of the app… and when nothing made a difference she blamed it on my TV.
Same issue. It’s an Apple TV problem. I have 1 gig up and down on a stable mesh network. I have encountered buffering recently on Apple TV + only on my 1st Gen Apple TV 4K. Same issue wired and wireless.
[Edited by Moderator]
I believe Ookla Speed Test, and other 'so called' Speed Tests, are a misdirection effort by the ISP's.
Many questions & remarks about
'Internet Speed' do not mention the
facts of ISP's actual 'delivery of signal'.
We customers do not pay for 'speed'; we pay for 'Bandwidth' also
known as 'Throughput'. We pay for
enough 'Bandwidth' to support our
desired Viewing, Browsing, email,
messaging, and 'Large File Sharing'
needs.
FibreOptic 'Speed' is 'One Speed' on the Trunk Cable from the ISP Front
End Origin of Service to our local town Hub. That Hub delivers 'paid for' Bandwidth to our local Neighborhood 'FTTN', AerialTerminal or Curb Pedestal 'FTTC', and in new
neighborhoods 'FTTH' ending,
typically, at a in-Home Fibre Optic
Terminal or on a Outdoor Wall.
It's up to each customer to decide
their level of Bandwidth.
That job can be difficult depending on how the Customer manages the 'Router, HDMI & Ethernet Cables, & Settings for all that equipment.
That's why 'ISP Routers' are the best choice for any ISP Customer.
That Trunk Cable serves millions of Customers including Business Customers who may require Giga,
Nano or Terra bit Bandwidth.
Residential Customers MAY require
such higher Bandwidth when using online Gaming, 2160p UHD TV, or multiple TV's, Game Module's,
Cellphone Data and/or Frequent and
Long Cellphone conversations all at the same time.
Tweaking Router, Ethernet Cables &
WiFi, Streaming Devices such as
Apple TV 4K, and Bluetooth needs,
is straightforward, only, when the
Customer follows ALL Setup AND
Settings directions. Yeah I know; it
ain't Grandpa's TV anymore.
My advice is to make Internet Use
as Simple as We Can, experimenting
can be a real drag.
THE BEST Setup for Residential Customers happens when WE HAVE ALL OUR NEEDS COVERED BY A VISITING TECH WHO CONFIRMS
HOW WE INTEND TO USE THEIR
SERVICE CONNECTION.
Legspinner20 wrote:
I cannot believe that Apple doesn’t monitor these APPLE Community Chat Rooms.
They do not. Apple only monitors these user-to-user forums to make sure that everyone is following the rules.
I therefore find it very difficult to understand why they don’t respond in some way. Either to acknowledge an issue and inform all what is going on and how to fix it OR to tell us that we are all doing something wrong at our end. The silence from Apple is deafening!
If you want to discuss something with Apple directly and get a response from Apple, you need to contact them. You can start with the Support link at the bottom left of every page of these forums.
Having a subscription to the service or not should have absolutely zero effect on your streaming speed. That sounds more like a network issue. Unfortunately, network issues are always troublesome to resolve.
AM_V8V wrote:
Apple, if you’re reading these posts, check the differences in your apps between Samsung and Sony TVs.
Apple is not reading here for feedback or suggestions. You can, however, let them know your thoughts here:
How can I stop Apple TV from buffering?
