How can I stop Apple TV from buffering?

It’s been a while since anyone has posted about this but I stumbled across this thread today as I’m having these issues. Everything else works fine but Apple TV will buffer to no end. I can’t watch anything on it without getting annoyed and turning it off. Why is this still a problem?!


[Re-Titled by Moderator]

Posted on Apr 4, 2023 10:20 AM

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Posted on Nov 3, 2023 3:00 PM

Buffering, for my AppleTV 4K, began after AppleTV+ appeared on my HomeScreen in June 2023.


I discovered I could Select AppleTV+ Menu actions once I 'subscribed' to AppleTV+. But, Buffering DID NOT occur while using AppleTV+.


Only the 4 apps I'd used for several years were buffering: Paramount+,

PBS, Prime Video and the YouTube

free app ALL Buffered!


Reading messages from others on

discussions.apple.com, revealed

AppleTV+ is NOT a app, but is part

of the 'AppleTV 4K OPERATING SYSTEM'.


I've Turned Off every AppleTV 4K SETTING I didn't need, then OffLoaded in (Settings, General, USAGE, Manage Storage) the

3-apps I was not using. Buffering still occurred, but not as often AND for

Shorter time.


Eventually, after talking with a Apple

Help Agent, he agreed to send our

discussion to Apple Engineering to

question: Does AppleTV+ Presence

in my AppleTV 4K Operating System

create a 'constant data load' due to

AppleTV+ constant programming

updates?


It's been just over one week now.

I've received no response. So, I followed advice from 'discussions'

here to increase my BandWidth.


My increase from 50Mbps to 60Mbps 'has' reduced Buffering.

Now Buffering interruptions are

infrequent and very short.


It seems my modern equipment:

SONY 4K TV, Up to Date Ethernet

and HDMI Cables which I Tested with my Klein Cable/Port Tester, AND 60Mbps Signal aren't good enough for AppleTV 4K Streaming.


It might be time to find better service

and equipment elsewhere.


107 replies

Nov 3, 2023 3:56 PM in response to ChipDale

I am receiving a new TV on Monday, Nov 5th. When I get that set up, I can do some testing on various streaming sites regarding operation of the AppleTV 4K device.


I have looked at my system when streaming 2K content. The bandwidth will pulse every 6 or 7 seconds and may be 4 Mbps or as high as 40 Mbps. I will assume with 4K content, it will need to double that bandwidth or pulse more often, especially if Dolby Atmos or Dolby Vision are involved.


If your total bandwidth is only 60 Mbps, you don't have much overhead available.

Nov 7, 2023 10:48 AM in response to ChipDale

I was checking my new TV so it seems AppleTV 4K will pulse up to 40 Mbps when streaming 2K media. When I went to 4K, it went over 100 Mbps at some points.


Prime video only pulses up to about 14 Mbps. It is hard to draw a conclusion when the stream is pulsing but AppleTV 4K seems to avoid the buffering, because it can recover quickly when streaming from AppleTV +. It seems Prime video, being hosted by AppleTV 4K, doesn't have that capability, but to be fair, I did not see any buffering there either.


Since this is just info, maybe I can find another, more recent thread.

Nov 27, 2023 6:02 AM in response to GeorgeM724

I was thinking more about seeing the bandwidth from the Router to the AppleTV. There are utilities, which you may have, which can control the Quality of Service bandwidth and may be limiting your situation.


Otherwise, there isn't anything I could suggest. Maybe go straight to Apple or some site where you can get technical help. The largest obstacle to solving a problem like this, is having information which only you could have.

Jun 30, 2023 9:45 PM in response to Kellen4

My mom and myself are having the same problem and none of the suggestions in this thread work for either of us - she lives about 10 minutes away from me, uses a different TV brand, and different speed package but same ISP. Mine is to the point where it’s buffering for about .5 seconds every 3 seconds and I just paid $75 to watch a show that is currently essentially unwatchable. It also seems to be happening intermittently, which leads me to believe the issue isn’t on my end. (Ex. it’ll work fine for ~5 minutes and then return to the buffer pattern for ~3 minutes and repeat.)


This has only been a problem recently and I see others in the same boat as me. I don’t want to be rude either but I also don’t understand why no one is willing to accept the possibility that this might actually not be a user-problem.


Also, FYI - I’m using the Apple TV app, I have a router in every room of my house as I’m a gamer & streamer and my wife works from home as the CMO of a Digital Marketing company (hence the need for unproblematic internet), and the home network I’m currently using is testing at 700+ mbps (my TV won’t reach for LAN and the problem hasn’t bothered me enough to buy a longer cable until now).

Jul 17, 2023 8:52 PM in response to Ansta1

I have a similar issue and it just started last week. Certain Apple TV+ series will stream without a problem but others, ones that I’ve watched in the past without a problem, will first lose audio as I’m watching an episode and then it will stop all together. I get a message on the screen that says there was a problem loading the video and to check my Internet connection. I have good coverage in my house because I use an extender. Also, my house is small to begin with so the router is only about 30 feet away. Again, this problem just started a week ago and I’ve been using Apple TV+ since January.

Jul 17, 2023 9:29 PM in response to Raw_Apple

I have a similar issue and it just started last week. Certain Apple TV+ series will stream without a problem but others, ones that I’ve watched in the past without a problem, will first lose audio as I’m watching an episode and then it will stop all together. I get a message on the screen that says there was a problem loading the video and to check my Internet connection. I have good coverage in my house because I use an extender. Also, my house is small to begin with so the router is only about 30 feet away. Again, this problem just started a week ago and I’ve been using Apple TV+ since January. (Just FYI: I can stream all shows without a problem using the Apple TV+ app on my iPhone, I have an LG TV, and all my other streaming apps work just fine).

Aug 13, 2023 12:56 PM in response to Kellen4

I am in the UK and have superfast fibre broadband. I have NO ISSUES with any other streaming service. Apple TV is THE ONLY app that I have any problem with. I am on a trial period with the App and NOTHING so far has encouraged me to continue my subscription at the end of the trial. Also the series that I am trying to watch has a terrible audio mix. The spoken word is way too quiet and the music/soundtrack is deafening. Very poor from Apple.

Perhaps Apple could come up with a fix!

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How can I stop Apple TV from buffering?

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