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jmcb4769 Author

Level 1

4 points

Why do photos keep returning on a phone that has been erased to reset up

I am trying to erase an iPhone to set up new user. However, it keeps loading other family pictures back on the phone despite them not being the apple user for the phone. I have missed something when trying to reset the phone?

Earlier iPhone models

Posted on Apr 5, 2023 2:34 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

416,458 points

Posted on Apr 5, 2023 11:30 PM

Probably you have synced these Photos from your Mac/PC through iTunes. UN-sync then they would be gone from iPhone.

UN-Sync photos to your device

Connect your device to your Mac.
You can connect your device using a USB or USB-C cable or using a Wi-Fi connection. To turn on Wi-Fi syncing, see Sync content between your Mac and iPhone or iPad over Wi-Fi.
In the Finder on your Mac, select the device in the Finder sidebar.
Select Photos in the button bar.
Note: When iCloud Photos is turned on, no photo syncing options appear when you select Photos in the button bar.
Select “Sync Photos to your device from” tickbox, then choose Photos, Pictures or a folder from the pop-up menu.
Uncheck Sync photos
Click on Apply / Sync

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Why do photos keep returning on a phone that has been erased to reset up

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