My Face ID doesn’t work and I follow the steps and nothing happen

This is generally a hardware issue. If the unit's on an OS version older than 16.4, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

(237634)

og292 Said:

"My Face ID doesn’t work and I follow the steps and nothing happen: what can I do to do get my Face ID to work again"

-------

Troubleshooting Face ID:

Tried the steps and tip provided at these two links?:

• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support