Bug in Preview 11.0 (1044.2)

Question

Level 1

8 points

Bug in Preview 11.0 (1044.2)

The current Preview app won't open photos on my 27" iMac without producing a blue screen within the apps window. When I try to open a photo the image will display for a split second then it turns all blue. I think it might have something to do with its default color profile after upgrading from Monterey because if I go to Tools>Assign Profile and select my defaulted display profile I can get the opened photo to display the image, but I have to do that twice to make it happen. Doing it only 1 time won't. I can make it display properly doing it twice, but then if I go to resize the window after it turns blue again.

iMac 27″

Posted on Apr 6, 2023 10:08 AM

Reply

Answer 1

Old Toad

Level 10

216,388 points

Apr 6, 2023 1:58 PM in response to w5hro

Create and log into a new, basic, admin user account, Set up users, guests, and groups on Mac, and see if the problem persists. This tells us if the problem is limited to your user account or is system wide.

Note: do not launch any 3rd party apps in the account so as to not install any of the supporting files that most create.

If the problem isn't present then your original account has software installed that is causing the problem.

Reply

Answer 2

Apr 6, 2023 10:17 AM in response to w5hro

Is the right display profile selected in System Preferences->Displays->Color?

Also: try restarting in Safe Mode, and opening an image. Does it work correctly in Safe Mode?

Reply

Answer 3

Apr 6, 2023 12:09 PM in response to w5hro

Yours is the very first and only time I have heard about this.

Maybe it’s a bug, but if it is, it’s probably one that is triggered by some very specific circumstances.

It seems far more likely to me that it’s something particular to your setup.

Please run Etrecheck and post its full report here.

Use the “additional text” button and paste the report into the text box.

Reply

Answer 4

w5hro Author

Level 1

8 points

Apr 7, 2023 8:12 AM in response to dialabrain

Adding that plist file didn't help so I went ahead and downgraded back to Monterey and everything is working again and guess what? That plist file doesn't exist on Monterey either so Apple must have done away with it in favor of something else at some point.

Also, there is another thread below about the issues with Preview so somehow it did get broken in Ventura so I'm not the only one.

https://discussions.apple.com/thread/254752573?answerId=258896335022&login=true

Reply

Answer 5

w5hro Author

Level 1

8 points

Apr 6, 2023 11:40 AM in response to Luis Sequeira1

I’ve tried all of that even creating another account and still get the same result. It has to be a bug. Others have reported the same type of thing. I’ve read around some of the other topics where people are having the same or a very similar issue. It might have something to do with upgrading from Monterey, but thats just a guess.

Reply

Answer 6

w5hro Author

Level 1

8 points

Apr 6, 2023 1:05 PM in response to Luis Sequeira1

https://www.howtoisolve.com/fix-preview-not-working-on-mac/

Thats just one and there other posts around the web talking about the same blue screen. I get that blue screen on every photo I try to open.

Then here is one on Apple below about the blue screen.

Blue screen in very large JPGS. - Apple Community

Reply

Answer 7

dialabrain

Level 10

136,385 points

Apr 6, 2023 2:15 PM in response to w5hro

w5hro wrote:

https://www.howtoisolve.com/fix-preview-not-working-on-mac/

Thats just one and there other posts around the web talking about the same blue screen. I get that blue screen on every photo I try to open.

FWIW, there is nothing about blue screens in the link you posted.

Then here is one on Apple below about the blue screen.

Blue screen in very large JPGS. - Apple Community

That thread is six years old.

Reply

Answer 8

w5hro Author

Level 1

8 points

Apr 6, 2023 2:25 PM in response to dialabrain

Everything was working fine until I upgraded to Ventura from Monterey.

One thing I noticed is that I don’t have the com.apple.Preview.plist where it should be unless that file was eliminated at some point.

Reply

Answer 9

dialabrain

Level 10

136,385 points

Apr 7, 2023 8:25 AM in response to w5hro

I can't really help at this point but ~/Library/Preferences/com.apple.Preview.plist exists in every version of macOS since at least High Sierra so I have no idea where you are looking.

Finally, the link you posted was about the preview pane in the Finder. It has nothing to do with the Preview app.

In any case, good luck.

Reply

Answer 10

dialabrain

Level 10

136,385 points

Apr 7, 2023 8:35 AM in response to w5hro

w5hro wrote:

Library/Preferences/com.apple.Preview.plist

The list in my Monterey install below is in alphabetical order and it's not there.

Once again, that's because you are looking in the wrong place.

/Library/Preferences/com.apple.Preview.plist and ~/Library/Preferences/com.apple.Preview.plist are two different locations.

Reply

Answer 11

w5hro Author

Level 1

8 points

Apr 7, 2023 9:22 AM in response to dialabrain

I unhid my files and folders and found the path, but its still not there in Monterey either. See screenshot below. Maybe they moved it inside one of the other files, but like I said Preview works fine in Monterey just not in Ventura.

Reply

Answer 12

w5hro Author

Level 1

8 points

Apr 6, 2023 2:09 PM in response to Old Toad

I did all of that already and it didn’t work. All I did was update to Ventura from Monterey and no other SW has been installed.

Reply

Answer 13

dialabrain

Level 10

136,385 points

Apr 6, 2023 2:28 PM in response to w5hro

The file should be here: ~/Library/Preferences/com.apple.Preview.plist

Reply

Answer 14

w5hro Author

Level 1

8 points

Apr 6, 2023 2:48 PM in response to dialabrain

Its not there and one doesn’t get created when I open and close Preview either. Maybe the upgrade somehow removed it. However it should automatically get recreated, right? Thats not happening

Reply

Answer 15

dialabrain

Level 10

136,385 points

Apr 6, 2023 2:54 PM in response to w5hro

Copy the path I posted including the tilde mark, then while in the Finder, press command shift G, paste in the path, hit Return.

Reply

Bug in Preview 11.0 (1044.2)

Similar questions