Keyboard marks on Macbook Pro M1 14" screen

teoboni Said:

"Keyboard marks on Macbook Pro M1 14" screen: After 1 year of use some permanent, non cleanable marks appeared on my screen. Specially spacebar marks and adjacent areas of the mousepad where the hand stands while typing."

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Perhaps this is a Faulty Mac?:

How old is this Mac? Is it really over than 365 days since the date of purchase? If it is covered under warranty, or if you Apple AppleCare on this if might be deemed a Faulty Device. Note that you have a one-year, out-of-the-box, limited-warranty on this device, if purchased directly from Apple. So, setup a Genius Bar Appointment at your Local Apple Store.

1. Since the imprint is from the keyboard, I purchased one of these. It works great for me.

1. https://www.etsy.com/es/market/macbook_pro_keyboard_skin?utm_source=google&utm_medium=cpc&utm_campaign=Search_MX_DSA_GGL_SPA_General-Nonbrand_Catch-All_All&utm_ag=MX_DSA-General&utm_custom1=_k_Cj0KCQjw7ZO0BhDYARIsAFttkCjnth0c4cI76Eq087I-K8nHdd0mBBvFX-a9eIoNzNkBoDdbRHWvPl8aAtHOEALw_wcB_k_&utm_content=go_17067917446_139062912947_647117541530_dsa-1456167871416_c_&utm_custom2=17067917446&gad_source=1&gbraid=0AAAAADutTMc2qFxoIwWT0fAIBgQ4yvOo2
2. https://www.amazon.com/Macbook-Case-Keyboard-Cover/s?k=Macbook+Case+and+Keyboard+Cover

I've got the same issue with my M1 14 inches (2021). Thanks for your nice movie, as it really touched some important questions.

It's now 6 months since I started using a very thin paper napkin before I close the lead, and it is working rather well.

These aren't just marks, these are scratches due to micro dust particles over the keys and trackpad, Happened to me too on my m1 air macbook. Pretty annoying but I learned to live with it.

I have the same problem with a 15 inches 2017 Macbook Pro.

I is still working well after a battery replacement in 2021.

I paid 5000 $ canadian for that computer. Seing that the clearance between the keyboard and the screen is insufficient to avoid this kind of problem is shocking me considering the price of this computer.

Seing that the problem is stil present on M2 machines, and probably M3 Macbook Pro is puzzling me since I will have to pay close to 7000 $ can to get a new Mac since I cannot upgrade my present Mac to the latest OS Sonoma.

I have been an real Mac aficionado since 1988 and an Apple II, IIe and IIc user from 1978 to 1988. This is 46 years of fidelity to Apple but I am a bit discouraged when I see that Apple is not listening to its users.

I had problems with my Apple II (defective powers supply repaired by a friend that was a crack in electronic), my Mac SE (defective power supply replaced on warranty), my 2006 iMac 24" (keyboard problem), my 2011 Macbook Pro (defective graphic card soldered with lead less solder and my actual Macbook Pro 2017 (swelling battery after less than 4 years of use, replaced in 2021).

Who shall I contact at Apple to tell them how I feel now.

christiaanfromrotterdam wrote:

Are you sure that the alcohol will not react with some kind of protective layer on the screen? I wouldn't use alcohol.

See Apple's instructions here:

How to clean your Apple products - Apple Support

Personally, I try to avoid ever using solvents on my screens. The best thing you can do is prevent the problem. Wash your hands before using your computer. If you use lotion on your hands, wait until it's fully absorbed before using the keyboard. Wipe the keyboard with a soft, dry cloth before closing.

Same problem here. M2 MacBook Pro, 10 months old. I wonder if it could be acid/alkaline finger marks deposited on the keys which is eating into the screen? In which case, regularly cleaning the keyboard would help. Just a thought. We really need Apple to weigh-in on this.

I have the same issue with the M2 MacBook Air 13-inch. Luckily I have a matte screen protector, so I can replace it if it gets too much. I've had the protector on ever since I got it about 6 months ago.

I am facing similar issue with my M2 Air

@Allan Jones is correct.

From the picture provided, the issue appears to be minor at this point and doesn't affect the actual viewing of the screen when using the laptop. Yes it may be annoying to see when the screen is dark, but so what. Just try to adjust how you handle the laptop when the display is closed. If you carry the laptop in a bag, then make sure nothing is putting pressure on the laptop or the back of the display.

You can also provide Apple with product feedback (Apple won't respond):

Product Feedback - Apple

Yup, same issue with my M2 Air, bought only a few months ago and the keyboard imprint is already permanent! You spend thousands on a laptop expecting quality, and yet apple lets a simple screen clearance flaw pass like this?!

Oh wow, didn't think I would risk cracking the screen with a thin enough microfibre cloth 😵‍💫 I mean the clearance is there, but if the keys manage to touch the screen there is at least some flex in the top, even pressure shouldn't do too much harm with a cloth?

Unless it bunches up of course… 🤔

my 2023 16 inch MacBook M2 Max has slight trackpad line on the screen but it only visually seen via different angles and when I turn the screen down too darkness

its annoying my closet apple store at World Trade Center is always busy too see a TECH/GENIUS

My 3-month-old M2 Air suffers the same problem. I wipe my screen with dry microfiber regularly. Still, I realize some parts of the keyboard are leaving permanent marks on the screen. I realized keeping my Macbook under pressure like in a stacked bag or putting some books on it may add new permanent spots. This is sick because you pay a lot for this device and you expect some good quality material. I wonder if putting some spacer sheet before closing the lid helps. Is there anyone who tried this?

PS. I realized some of my friends' Macbooks have the whole keyboard carved permanently on the screen after some years. Apple should offer a fix for this.