Keyboard marks on Macbook Pro M1 14" screen

Yup, same issue with my M2 Air, bought only a few months ago and the keyboard imprint is already permanent! You spend thousands on a laptop expecting quality, and yet apple lets a simple screen clearance flaw pass like this?!

This MacBook Air 15-inch, M2, 2023 is only 1 month old ... This is extremely depressing.

hi i had the same issue. i wiped my macbook air’s screen keyboard marks with microfiber cloth moistened with alcohol (just one drop of alcohol) lightly in a circular motion a couple of times and it did the trick. genuinely thought the marks were permanent because it took a while to get rid of them. hope this helps!!

I am facing similar issue with my M2 Air

Same here with my M2 Air purchased just 3 months ago. An issue they've been experiencing for several years now, but no-one seems to really care about. Is there any advice on how to proceed with this?

I have the same problem with a 15 inches 2017 Macbook Pro.

I is still working well after a battery replacement in 2021.

I paid 5000 $ canadian for that computer. Seing that the clearance between the keyboard and the screen is insufficient to avoid this kind of problem is shocking me considering the price of this computer.

Seing that the problem is stil present on M2 machines, and probably M3 Macbook Pro is puzzling me since I will have to pay close to 7000 $ can to get a new Mac since I cannot upgrade my present Mac to the latest OS Sonoma.

I have been an real Mac aficionado since 1988 and an Apple II, IIe and IIc user from 1978 to 1988. This is 46 years of fidelity to Apple but I am a bit discouraged when I see that Apple is not listening to its users.

I had problems with my Apple II (defective powers supply repaired by a friend that was a crack in electronic), my Mac SE (defective power supply replaced on warranty), my 2006 iMac 24" (keyboard problem), my 2011 Macbook Pro (defective graphic card soldered with lead less solder and my actual Macbook Pro 2017 (swelling battery after less than 4 years of use, replaced in 2021).

Who shall I contact at Apple to tell them how I feel now.

I fear that a micro fibre cloth might prove too thick.

I now regularly use a letter size sheet of paper that I place on the keyboard before closing the lid.

Did you ever use a keyboard cover or protector?

This is Apple's take on those: Using a camera cover, palm rest, or keyboard cover on a Mac notebook - Apple Support

How to proceed? With all honestly, live with it. The display assembly is a sealed unit. Any damage to any part of the assembly requires complete replacement to fix. That will cost a minimum of US$500; could be more for a 14"

Same problem here. M2 MacBook Pro, 10 months old. I wonder if it could be acid/alkaline finger marks deposited on the keys which is eating into the screen? In which case, regularly cleaning the keyboard would help. Just a thought. We really need Apple to weigh-in on this.

tavares2021 wrote:

Just found this although it wont help if the damage is done.

NEVER Close Your Macbook Lid Without Doing THIS!

Be EXTREMELY careful since there is very little clearance between the display and the keyboard (different models may have different amounts of clearance). You may end up cracking the glass & LCD Panel of the display which would result in a very expensive repair. The best option would be to keep the original liner that Apple had between the display from the factory since it is even thinner than a piece of paper.

I have the same issue with my M1 pro. The screen is constantly dirty, and gets imprinted with keyboard marks after a time, obviously from finger grease. Previously, I had an Intel Mac (2013 model) that I used for 10 years and this problem never occurred. Seems to me that this is a design issue; the newer macs are getting so thin that they don't leave enough space between the keys and the display. Apple should address this problem.

I have the same problem with mbp 14 m1 only used 3 months

did you get any solution?

apple responded?

this is an expensive laptop, and it supposed apple makes product with higher qualities

I have the same issue in my macbook pro 14 inch M1. How can we resolve this issue?

this laptop is really expensive to have such issue in screen.

I try to avoid putting pressure on the display when carrying the laptop because there is so little clearance between the display & keyboard. This has always been an issue with Apple laptops even back on the 2012-2015 Retina models and the clearance is even less today. Keep in mind Apple does place a piece of very thin foam/cloth between the display & keyboard when shipping the laptops from the factory even though the laptop is within a very sturdy box. I don't recommend putting anything between the display & keyboard except perhaps the original material Apple used from the factory or you risk cracking the glass and/or LCD panel.

The keys are rubbing the anti-reflective coating from the Display. You can have Apple check the laptop to see if they will do anything. I know that Apple has a secret free repair program available for the older models, but I don't think that program applies to Apple Silicon Macs. Even if the program is valid for Apple Silicon Macs, I don't think the coating is affected enough to even qualify for the program. Apple has some very strict guidelines for determining how bad the anti-reflective coating issue must be especially if it is just the key impressions.