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User profile for user: Dlaus
Dlaus Author
User level: Level 1
5 points

“Unable to View Home” on family member’s device after 16.5

I have been using iOS recently. I have upgraded to the latest firmware on all of my devices in my household both personal and those who have access to my Home. The homepod mini is upgraded to 16.5 and all home devices connected to the ecosystem are all working as expected. All iOS devices retained the home access apparat from iPhone8 plus. I have checked and performed all updated as required as it still shows unable to view home. Is there a way to fix this please and resolve it for good please?

HomePod mini

Posted on Apr 6, 2023 10:36 PM

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User profile for user: Lissy_12
Lissy_12
User level: Community Specialist

Apr 9, 2023 7:22 PM in response to Dlaus

Hi Dlaus,


Thank you for using the Apple Support Communities! You'll want o also ensure the family members device is updated to iOS 16.2 or later as noted in the following article:


Upgrade to the new Home architecture


Before you upgrade
* Update your iPhone, iPad, Mac, Apple TV, HomePod, and Apple Watch to the latest software. Any device that is connected to an upgraded home and not running the latest software will lose access to the home until the device is updated. This includes people that you invite to control your home.
* A home hub, such as an Apple TV or HomePod, is required to share control of your home and to receive Home notifications on the new Home architecture. iPad is not supported as a home hub on the new Home architecture.



Upgrade in the Home app
Follow these steps to upgrade any homes you set up to the new Home architecture. All of the homes that you own are upgraded at the same time.
1. Open the Home app on your iPhone or iPad running the latest version of iOS or iPadOS, or Mac running the latest version of macOS.
2. Tap or click the More button .
3. Select Home Settings . If you own multiple homes, choose one, then select Home Settings . 
4. Select Software Update.
5. Tap or click Learn More under Home Upgrade Available, then follow the prompts to upgrade.


Hope this helps!

Have a great day.


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“Unable to View Home” on family member’s device after 16.5

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