Level 1

42 points

Yellow Screen of Death iPhone 13 Pro Max

If you're an iPhone 13 Pro Max user who has recently updated to iOS 16.X.X, be aware of the yellow screen of death issue. This is not a user-related problem but a hardware issue caused by Apple. There’s multiple discussion on this issue. The yellow screen of death is when the screen suddenly bricks and turns yellow with horizontal lines across it.

Unfortunately, I've experienced this problem myself on my iPhone 13 Pro Max, which was out of warranty. I had to pay $493.57 to replace my screen after being rejected for a repair cost waiver by the store manager.

If you encounter this issue, don't hesitate to call Apple's hotline and request a repair cost waiver before heading to the store. Worth giving it a shot so many users here had faced this issue, which can occur even when no damage has been done to the screen.

I didn't get a refund or compensation from Apple because I had already paid for the repair as I needed my phone back urgently for business use. It is very disappointing to know that we user have to bare for this cost losing faith in Apple now!

To save yourself time and frustration, make sure to call Apple first to get the waiver if you experience this issue.

Hopefully with enough cases in the future, Apple will admit to this defect and give us user that had paid for the repair a compensation. Do leave in the comment if you had the same issue!

iPhone 13 Pro Max, iOS 16

Posted on Apr 7, 2023 6:25 AM

Top-ranking reply

hamraz_ameen

Level 1

15 points

Posted on Sep 5, 2023 3:44 PM

Lately my phone also got the display issue( screen turning green and being unresponsive) happening mostly to iPhone 13 series models. I think most of u may already heard about this issue.

Approaching the apple authorised service centre,display replacement is the only solution they provide . If ur device is still under warranty it will be a free of cost repair. But phones which are out of warranty will cost an enormous amount ranging b/w 32 and 35 thousand rupees for the same.

My phone was already out of warranty (4-5) months ,but i still managed to get a free of cost display replacement.

So I'm sharing the process if it may help any

Call apple customer care ASAP.Once u notice the issue.Try troubleshooting steps provided by them.

If not revived ask them to transfer the call to senior team.

Elaborate the issue and answer their questions.

They will register a case regarding the same and case id will be shared to u for the convenience.

Submit the phone in apple authorised service centre for the diagnostic process.

Diagnosing charge - 1850 rs (refund subject to eligibility)

< You need to sign out from iCloud and all ur datas in phone will be lost in this process>

Once you submit the device inform customer care team

Now they will collect the diagnosis report and other infos directly from service centre itself.These will be cross examined by relevant departments.

You will be contacted then to inform exemption availed for ur case.

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115 replies

May 21, 2024 9:58 AM in response to ng254

Apple charged me of 355 usd for the yellow screen damaged on my phone!!!

fei327

Level 1

8 points

May 29, 2024 6:03 PM in response to ng254

recently my 13 pro also meets this problem, and i went to apple store and diagnosed my iphone, but the staff said the screen is perfect. So confused!

Jun 5, 2024 10:35 AM in response to ng254

I am iPhone 13 Pro max user and from the day I bought the phone, there is always some is sure and now suddenly one of my phone stop working and other one screen turn yellow and blank..

Jun 11, 2024 12:42 PM in response to dee_esq

What did you tell them to get it for free

Jun 14, 2024 3:06 AM in response to binshid64

Mee to 13 pro, seems like most of this issue occurred in pro or pro max models, so decided in the future NO PRO BRO.

Oct 30, 2023 8:28 AM in response to ng254

I had the same issue before two weeks. I approached the service center and got the screen replaced free of cost even though I didn't have valid warranty or apple care. Only requirement for free of cost replacement for this issue is there should be no physical damage or water spillage and also device should not have been opened by unauthorised personnel. Got the repaired phone back in 6 days. Hope this info helps.

Dec 18, 2023 2:02 AM in response to ng254

I had the same issue on my iphone 13 pro max plus.

Went to apple orchard and got the screen replaced. Apply guy told me that this is a known issue and they validate whether anything else is wrong with phone and if not, replace the screen free of charge.

out of warranty for 2 yrs now

Mar 11, 2024 3:32 AM in response to ng254

Update:

I tried DFU restore, first with the previous and still signed version of 17.3.1.

after the restore, the screen was still Yellow Green.

then I tried to DFU restore 17.4.

After the restore,

at first I was unable to complete the setup as since the screen was Yellow Green, but all of a sudden the glitch went away after I tapped on a country (the first step of the setup) and now I am about 24 hours without the glitch.

Apr 4, 2024 7:36 PM in response to ng254

Update:

I went back to Support App and have a chat with Apple Support. I informed them that their previous advice did not work and I already did a DFU restore to no avail. The chat support was very friendly.

I was then advised to bring the phone to an authorized service center here in the Philippines. I told them I am anxious about the price of the replacement for the part as I've been reading the costs of the replacement, but I was advised to visit so the device will be checked by a certified apple technician. I was sent a link to book an appointment and I selected the nearest one (about 47 miles from me). When I brought the phone, the agent advised that Apple may or may not waive the fee for the part replacement as the device is already outside the warrantly (about 2 years and 4 months old) and I will pay about 35 USD for the diagnostic fee. They will advise me via email or phone call if I needed to shell out a 50% downpayment for the part before proceeding as the part will come from Apple Singapore HQ.

To my relief, I received an email saying "Following Apple Service guidelines for iOS Devices... the DISPLAY has a hardware failure and necessary orders were already placed and approved by Apple." I am now waiting for the service to be completed and I will make another journey to pick up the device and settle the diagnostic fee. Not very bad for an out-of-warranty device.

dee_esq

Level 1

21 points

Nov 22, 2023 5:19 AM in response to soumya1803

Yes - they fixed it free of charge. Apple Genius Bar in Grand Central (NYC)

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Yellow Screen of Death iPhone 13 Pro Max