Adding Mail account from Hostgator

"not supporting" doesn't necessarily mean it doesn't work, just that they can't help you.

Indeed, Hostgator appear to have a support page that describes setting up a Mac Mail client:

https://www.hostgator.com/help/article/mac-mail-setup

I assume you've followed that?

IF the site uses standard internet protocols for mail (such as SMTP and IMAP), then there's little reason why it wouldn't work. However, if they only offer a web portal or a custom app, then there may be issues.

Their page implies there may be issues with the SSL certificates, so you may need to jump through some hoops before Mail.app will trust the site.

As written, there isn't enough in the post to be able to advise further. Knowing the specific error message you get might help narrow down what you need to do.

Camelot wrote:

"not supporting" doesn't necessarily mean it doesn't work, just that they can't help you.

Indeed, Hostgator appear to have a support page that describes setting up a Mac Mail client:

https://www.hostgator.com/help/article/mac-mail-setup

I assume you've followed that?

IF the site uses standard internet protocols for mail (such as SMTP and IMAP), then there's little reason why it wouldn't work. However, if they only offer a web portal or a custom app, then there may be issues.

Their page implies there may be issues with the SSL certificates, so you may need to jump through some hoops before Mail.app will trust the site.

As written, there isn't enough in the post to be able to advise further. Knowing the specific error message you get might help narrow down what you need to do.

Did you mean to reply to the OP and not me?

Pamela Wilson wrote:

My new email with Hostgator is working fine online (their Roundcube portal) but I can't seem to get it connected to Apple Mail. I get "unable to verify account name or password" in the Add Account dialog. Double and triple checked the portal info from their email. The agent there just said "sorry, I work in Windows...." and "we don't support third-party email systems." Then she sent me the settings email, which isn't all that helpful other than having the port info. Sigh.

Any ideas on this, friends?

If they don't support 3rd party apps, then you can't install it with Apple mail.