When I accepted to share my family's storage, it kept saying " the region/country do not match" but we all bought the devices in Canada. Even I tried many times to set my apple account region to Canada, restarted the devices again and again, it never worked. Could anyone help? Many thanks!
iPad Pro, iPadOS 16
I spoke to support, and resolved it.
the problem was that the one I was trying to add was already an Organizer on their device. So I stopped family sharing on that device, and then I was able to add them.
the error is misleading.
I spoke to support, and resolved it.
the problem was that the one I was trying to add was already an Organizer on their device. So I stopped family sharing on that device, and then I was able to add them.
the error is misleading.
I just ran into this same issue. I tried to troubleshoot it based on what I’d read in the discussions to no avail. I contacted support, who were exceptionally helpful. The resolution in my case was to click the ‘invite in person’ button when trying to send the invite. Previously I had been sending it through messages and/or airdrop. When I clicked that link, I would get the region/country error. When I logged in through the invite in person, no such error appeared. Hope that’s helpful.
I should also note that the support advisor had me enter a non-PayPal payment method under the “payment & shipping” on the organizer device.
Doing that and then using the “invite in person” method did the trick.
To fix the "region/country do not match" error when sharing family storage on Apple devices:
Make sure all family members are using the same region for their Apple ID.
Sign out and sign back in to your Apple ID.
Check for any restrictions on your account that may be preventing sharing.
Contact Apple support for further assistance.
[Edited by Moderator]
How did you stop family sharing on the device you were trying to add? I have family sharing set up with one of my daughters included. We’re trying to move to my wife’s family sharing with my younger daughter. Both I and my oldest get the country/region message.
No luck on any of this. How do we fix this
Cannot share my family's storage
