Ancestry App - PLEASE HELP :(

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Level 1

4 points

Ancestry App - PLEASE HELP :(

Hello Everyone.

Each time I try to download the Ancestry app, it asks me for a credit card and won’t let me proceed. I’m already a paid member through the website. On top of that, it continues to attempt to take money off of my credit card (even though I’ve paid through the website). How can I go around this? How can I download the app and use it without entering my credit card info again or without them double billing me? Please help; using the browser on my phone for this site is an absolute nightmare.

iPhone 13, iOS 16

Posted on Apr 10, 2023 8:33 AM

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Answer 1

Limnos

Level 10

427,991 points

Apr 10, 2023 12:33 PM in response to butterfly146

Is it actually charging the card or is it just asking for it? Apps with subscriptions require the presence of a card in order for you to buy them or re-download them. The card won't actually be charged unless you owe money.

Are you using the same Apple ID that you used to subscribe originally?

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Answer 2

Limnos

Level 10

427,991 points

Apr 12, 2023 8:12 AM in response to butterfly146

Ask Ancestry. Click on this link to discover how to contact an app developer - How to contact an app developer - Apple Support

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Answer 3

butterfly146 Author

Level 1

4 points

Apr 12, 2023 8:04 AM in response to Limnos

Hi there! Thanks for your reply. Yes and it’s weird because it was fine until I deleted the app and reinstalled it. Now, it’s asking me for money BUT I already paid for my membership on the website and it’s active😕. In addition to that, the app works fine on my old phone (very old as in I upgraded over a year ago). I don’t want to use my old phone though😒 Yes, I’m using the same ID🫤

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Answer 4

butterfly146 Author

Level 1

4 points

Apr 13, 2023 7:09 AM in response to Limnos

Thank you 🙂

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Ancestry App - PLEASE HELP :(

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