Hi
I've added a custom domain to my iCloudplus enabled AppleId
The domain is already running email today on a different solution.
I have added an AppleId outside of the family, and when I add the desired email address an
invite is emailed.
However I can't accept the invite, after clicking it I just end up on the iCloud.com frontpage, and the invite stays in state "pending"
What could possibly be wrong ?
MacBook Pro 16″, macOS 13.3
After a month long conversation with Apple support I was ready to give up, did not manage to get past the first layer of support and have an actual technical engineer take a look at my support ticket.
Here is how I managed to fix things on my own.
I upgraded the iCloud account I wanted to invite to iCloud+
Accepted the invite
Downgraded the iCloud account from + to regular
After a month long conversation with Apple support I was ready to give up, did not manage to get past the first layer of support and have an actual technical engineer take a look at my support ticket.
Here is how I managed to fix things on my own.
I upgraded the iCloud account I wanted to invite to iCloud+
Accepted the invite
Downgraded the iCloud account from + to regular
Hey Henrik.Schack,
Does your friend live in a country or region that includes Apple One? Availability of Apple Media Services - Apple Support
If they are, we recommend deleting the custom domain email address and creating it again: Create and delete email addresses for a custom domain on iCloud.com - Apple Support
After it’s been created, wait for 5-10 minutes, then send the invitation again.
Please let us know the results when you're able.
All the best.
It appears you can't accept an invite without icloud+ subscription on the account accepting the invite.
That's not according to the documentation.
Add or remove people sharing a custom email domain on iCloud.com - Apple Support
Hi Henrik.Schack,
It's not clear if your concern is that you're attempting to add a member to a Family Share group that is using an address created using your custom domain, or if you're attempting to follow the process described at Use Custom Email Domain with iCloud Mail of:
If the later is true, more information is contained on the page Personalize iCloud Mail with a custom email domain and share with others.
On your device you can open the Settings app, tap on your name or avatar and then iCloud to access your iCloud settings. Here you'll locate the option for Custom Email Domain and choosing that should display an option to Manage to add users from your Family Share group to that domain.
Regards.
Hey Henrik.Schack,
We understand. However, Apple Support is who can assist with something like this. We'd advise to contact them using this link:
Take care!
Hi Henrik.Schack,
If this is an issue you're continuing to experience you'll want to reach out for additional support here: Get Support
Take care.
Hi Henrik.Schack,
If you're unable to accept an invitation as expected, contact Apple Support to investigate this behavior for a solution.
Regards.
Sorry about being unclear.
I am trying to share an email address on a custom domain with an iCloud account outside of my family members.
I add the iCloud account.
I add the wanted email address to that account.
The invite email is delivered.
The person clicks the "confirm" link in the email, is taken to iCloud.com where he signs in with his iCloud.com account.
Then nothing happens, he is taken to the frontpage of iCloud.com
On my end, the invite stays in "pending" state.
Hi SnickZ
Actually the friend is myself :-) I don't want an app password on my primary AppleID
I have already tried deleting and re-adding the domain, same result, the invites don't work.
I even tried adding a different domain, same result, the invites can't be accepted
Br
Henrik
[Personal Information Edited by Moderator]
I have had a support case running for over a month now without any kind of progress :-(
Custom email domain: Invites nor working
