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Tony Jillson Author

Level 1

11 points

Fixing Custom Domain Email: Invites are sent, but can't accept

HI,

I'm on the latest os for iPhone, Mac and iPad. I have several custom domain addresses that I transferred into iCloud Custom Domain emails. They work, but they are all lumped into one inbox labelled iCloud. This is a horrible setup.

To attempt to fix this, I created separate Apple Id's and added them to family sharing. Then I attempted to transfer each custom email address to their respective new apple id's. Then I initiated the transfer request. But the requests never come in. How are the requests made? Via email or notifications? There are no emails to be found anywhere in any address about the transfer request.

So I took one of my Macs, and logged out of my "Main" Apple ID and logged into one of the new ones. Then I initiated another transfer request. A notification came in on the Mac. I hit the request and it opens up Safari and logs into iCloud.com. But then nothing happens from there. It just puts me on the home page.

Anyone have any ideas? Thanks!

Posted on Jun 9, 2023 10:11 AM

Top-ranking reply

Tony Jillson Author

Level 1

11 points

Posted on Jun 12, 2023 7:35 AM

I discovered the fix: I had Family shared to all the new Apple ID accounts. But did not know I had to "accept" the Icloud+ subscriptions specifically in each account. Once I added the iCloud+ subscription, then the notifications worked in bringing me to iCloud.com and to approve the transfer of the email addresses.

I also had an issue where one of the addresses was attached to my wife's Apple ID, and I didn't know that she was getting a notification to approve the transfer. Once that was approved, then my final email account was transferred.

Apple needs to fix the notification process. It would just bring me to iCloud.com, then nothing happened.

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Fixing Custom Domain Email: Invites are sent, but can't accept

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