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Refund refused

If i accidentally purchased and no longer need product and i received message refusing for refund. To whom I can contact to clarify why refund was refused? It seems strange for me and looks like unfair.

Posted on Apr 10, 2023 10:28 AM

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Question marked as Best reply

Posted on Apr 10, 2023 11:17 AM

Most often, timeline is the main factor.


Refund requests within 24 hours, when you've never even opened the app - easy

Refund requests 90 days after purchase, with hundreds of hours of app runtime - not so much.


Without knowing more about when you purchased, and when you requested, there's no way to answer your question directly.

2 replies
Question marked as Best reply

Apr 10, 2023 11:17 AM in response to zhanar256

Most often, timeline is the main factor.


Refund requests within 24 hours, when you've never even opened the app - easy

Refund requests 90 days after purchase, with hundreds of hours of app runtime - not so much.


Without knowing more about when you purchased, and when you requested, there's no way to answer your question directly.

Refund refused

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