You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am unable to download iTunes. my mac is fully updated. why?

I am unable to download iTunes onto my MacBook to restore my iPhone. Any ideas on why? My MacBook is fully updated. So frustrated right now.


iMac 21.5″, OS X 10.10

Posted on Apr 10, 2023 7:00 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2023 7:30 PM

gtbarnes1 wrote:

My OS is Ventura 13.3.1....just updated latest today.


Then you have all you need. Finder is now used. Not iTunes.


What happened to iTunes? - Apple Support


Use the Finder to sync your iPhone, iPad, or iPod touch with your Mac - Apple Support


For the iPhone restore using Finder (and not iTunes), see:


Restore your iPhone, iPad, or iPod to factory settings - Apple Support



7 replies
Question marked as Top-ranking reply

Apr 10, 2023 7:30 PM in response to gtbarnes1

gtbarnes1 wrote:

My OS is Ventura 13.3.1....just updated latest today.


Then you have all you need. Finder is now used. Not iTunes.


What happened to iTunes? - Apple Support


Use the Finder to sync your iPhone, iPad, or iPod touch with your Mac - Apple Support


For the iPhone restore using Finder (and not iTunes), see:


Restore your iPhone, iPad, or iPod to factory settings - Apple Support



Apr 11, 2023 8:15 AM in response to itsdyona

itsdyona wrote:

I’m experiencing the same with iTunes on my iPhone 12 mini. I purchased a ringtone, and it won’t download. I already restarted my device, still nothing.

Edit: I’m on the latest software version.


Whatever y’all are reading here that references iTunes is not applicable to macOS 10.15 Catalina, nor macOS 11 Big Sur, nor mcOS 12 Monterey, nor the current macOS 13 Ventura.


Again, for those that are even slightly unclear, iTunes does not exist for current macOS, and is NOT used on current macOS. Not for device resets, and not for loading ringtones.





For recent macOS…


…iTunes is GONE.


…iTunes is NOT USED.


…iTunes DOES NOT EXIST.




Apple replaced iTunes for device recovery, starting with macOS 10.15 Catalina. With Finder.

















Device reset: tap or click ➡️➡️➡️ Restore your iPhone, iPad, or iPod to factory settings - Apple Support ⬅️⬅️⬅️








To add ringtones (M4R files) on macOS 10.15 Catalina or later: connect your iPhone or iPad to your Mac using a USB cable. This can be the same cable you charge your iPhone or iPad with. Open Finder app. (Not iTunes!) In the left column of Finder, select your iPhone or iPad. Open the General tab. Now drag and drop or cut and paste the ringtone M4R file into the General window.




I am unable to download iTunes. my mac is fully updated. why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.