Apple AirPods Pro (2nd Generation) and Kindle Paperwhite via bluetooth.

This is unacceptable. My old AirPods work. I pay more money to get the AirPods gen 2, only to find out, we pay more to get less.

it initially worked and then stopped. I purposely purchased the AirPods for my kindle.

The fact that Apple is not aware of this incompatibility is not okay!

We need a fix.

Otherwise, please refund us. I will go buy Sony, same price and works well.

I just called Kindle tech support and they confirmed that Kindle Paperwhite Signature Edition is not compatible with Apple products although that’s not stated anywhere in the product description… which is bonkers.

Similar issue for me, but for me it’s on the Kindle Oasis. I bought a new Oasis and connected it to my AirPods Pro. Tried playing an audible but there’s no sound. Both devices are updated and tried pairing, multiple restarts, turning off Bluetooth on all other devices, etc. Kindle shows connected, AirPod Pros chime as if connected, however no sound from audible even with volume at max.

Hey Apple? Any update on this? Just got my new AirPods 2nd generation and I’m about to return them because they won’t play sound on my kindle? What’s up with that? It’s been almost a year since this thread was started?

Apple’s condescending connection instructions are a joke!! They need to make the latest air pods be compatible with Kindle or let us know before we invest in air pod pros.

I am having the exact same issues with my AirPods gen 2 cutting off after static within 90”. I spent considerable time with tech support at Amazon. They replaced my Paperwhite, confirmed Paperwhite is updated with current firmware. Amazon even replaced my Paperwhite with another new Paperwhite. AirPods are brand new 2nd Generation and work with everything else. It happens in multiple environments. I did all the recommendations that are noted before my post. Apple needs to fix this.

PLEASE fix this problem!!! These posts started a year ago and nothing has been fixed. Apple and Amazon need to figure this out or they are going to start loosing customers. They are definitely loosing the trust of consumers. It is absolutely unacceptable.

In response to Curare58 and many others on this thread who complain about the audio incompatibility between the Apple AirPods Pro and Kindle, I have recently upgraded to Kindle Signature and invested in new Apple AirPods Pro 2 hoping this would solve the problem. Alas, nothing works and I now regret my expensive efforts to upgrade.

The issue persists — it looks as though they are connected; then it works for a few seconds and then nothing. Last week I decided I'd try a new avenue in the continuing battle to marry audio Ear Pods and Kindle reader. I purchased the Sony Wireless Noise cancelling stereo headset (ear pods). WF-C700N Model: YY2968. These are small black buds and I spent a blissful few hours listening to my audio book on a long flight from Paris to the States. Like the rest of this thread I hope Apple and Amazon sort the problem sooner than later. Clearly other companies already have solved the audio problem with Kindle even as Apple has so far failed.

Having a similar issue, I would like to listen to my kindle books with the voice screen reader. I hear the chime when my AirPod pros connect to the kindle, I even hear it say “voice screen reader enabled” when I turn on the screen reader.

Then there is no more sound! The kindle flips through pages like it’s working but I cannot hear any words!

Hello Curare58,

Thank you for using Apple Support Communities. AirPods can be used with non-Apple devices. It's mentioned here: Set up AirPods with your Mac and other Bluetooth devices - Apple Support

You can use AirPods as a Bluetooth headset with a non-Apple device. You can't use Siri, but you can listen and talk. To set up your AirPods with an Android phone or other non-Apple device*, follow these steps:

1. On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on.4 If you have an Android device, go to Settings > Connections > Bluetooth.

2. With your AirPods in the charging case, open the lid.

3. Press and hold the setup button on the back of the case until the status light flashes white.

4. When your AirPods appear in the list of Bluetooth devices, select them.

*The features of your AirPods might be limited, depending on the Bluetooth device that they're connected to.

If you're getting disconnected, make sure that your Bluetooth accessory is updated on its firmware. You can also try to reset your AirPods to troubleshoot them. Just in case, this resource can guide you through the reset process: How to reset your AirPods and AirPods Pro - Apple Support

1. Put your AirPods in their charging case, and close the lid.

2. Wait 30 seconds.

3. Open the lid of your charging case, and put your AirPods in your ears.

4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.

* If your AirPods don't appear there, continue to the next step. 

5. Put your AirPods in their charging case, and keep the lid open. 

6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

We hope these steps help you. Thank you for using Apple Support Communities. Take care.

Dear Apple, Please fix this issue! Apple AirPods after the 1st generation do not play sound. I purchased the AirPod Pros 2nd generation to listen to Audio books on my Kindle and they do not play sound. They connect to Bluetooth but no sound comes through. Please fix.

Same here. Paying for a better product and realizing that generic headphones do a better job is frustrating.

Still no fix?